Not receiving any email

Exchange 2000

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  • 1. Virtual server instance could not be found
    Hi, I'm having a problem...I use Exch 2003 on Win 2003. Our users cannot get their POP3 mail and When I look at the log, I get this error message: EventID: 1072 Connection from refused because the corresponding virtual server instance could not be found or is not running. The error code was 0x2. I reinstalled SP2 and it temporarily solves the problem...but it reverts back to having this problem. Any ideas? Thanks in advance J
  • 2. error restoring deleted mailbox exchange 2003
    trying this as a test, deleted a user account which marked his mailbox for deletion. rather than waiting 30 days I did a purge so the mailbox is gone. trying to test restoring a deleted mailbox to exchange. I followed the instructions for creating the recovery group, fine so far. next I attempted a restore from symantec backupexec 11d. did inventory on the tape, then browsed down to the information store and selected the mailbox I wanted to restore. from what I read backupexec is smart enough to know to restore it to the recovery group. first time I tried it ran out of space, so I had to clear space on the drive. tried restoring again, this time I get this message: Errors Restore- \\myexchangeserver\Microsoft Information Store\First Storage Group Unable to restore any content for joe cool [joe cool] because the Microsoft Exchange database that hosts that mailbox is offline or the mailbox doesn't exist. shouldnt it reference the recovery storage group instead of the first storage group?could I have missed a step somewhere?gary
  • 3. No send email
    I have setup my email account based on my domain and made the entries in DNS. I can receive email with that email and can view it in Outlook. However, I cannot send email and it is marked undeliverable. Any ideas? Would appreciate help.
  • 4. Proxy Server Best Practices
    I am looking for docs, howtos, best practices for setting up a DMZ Proxy for Microsoft Exchange Server. If there are some Microsoft docs on Best Practices then a link would be appreciated. I am a nOOb to Exchange server, but in the past I have used Linux/UNIX with proxy programs like perdition and delegate to sit in my DMZ and forward traffic to the appropriate sendmail/postfix/imap/pop3 server. Has anyone used perdition to proxy to an exchange server? For my exchange users, most would be outlook clients. I have a few users that would require the use of imap and web style access and there are iphone users that need to be considered. Any pushes to docs or helpful websites would be great. Perhaps there is already a usernet thread on this topic? Thanks -Tiz
  • 5. Exchange Server 2003 to 2007 Migration Planning
    An existing Exchange 2003 server (running on Windows Server Standard 2003) is to be replaced with a new Exchange 2007 server (running on Windows Server Standard 2003 R2 x64). The existing server has approx. 70GB in one storage group. I need help to formulate a detailed migration plan that will transfer all existing mailboxes and Public Folders with minimal service interruption. Some issues I am unsure about are: 1) The existing server is named ''. For clients on the internal LAN this resolves to a 192.168.x.x address. For external users this resolves to the external IP address of the Internet firewall/router. This enables laptop users (who connect using RPC-over-HTTP) to work seamlessly inside or outside the office. To avoid having to reconfigure a large number of clients, the new server will need to use the same DNS name. How can I avoid name conflicts during the transition? 2) How do I transfer the stored data? Is it possible to simply copy the entire database files from an Exchange 2003 server to an Exchange 2007 server? I've used exmerge to export/import mailboxes in the past, but I recall that the imported items became dated at the time of import and lost their original date information. This would be a problem since users require accurate date information when searching or archiving. 3) Are there any other issues I should be aware of? Thanks very much, Richard Koett.

Not receiving any email

Postby TS4gU2NoZXJlcg » Thu, 04 Sep 2008 00:58:06 GMT

I recently switched our web site to a different host server.  In the process 
I have lost our email capabilities (Exchange 2003).  Users can no longer 
receive or send.  What have I missed?  Thanks.

Re: Not receiving any email

Postby Oliver Moazzezi [MVP] » Thu, 04 Sep 2008 01:15:42 GMT

Was the previous website host server also your Exchange Server? :-)

Not really much information - can you still login to mailboxes? Can users 
send between themselves? If so, maybe your website server was also your smtp 
gateway? This can be identified looking at your incoming NAT rule and also 
smarthost configuration on your default SMTP connector.


Re: Not receiving any email

Postby Jamestechman » Thu, 04 Sep 2008 01:16:48 GMT

For outbound:

Does your Exchange server have an SMTP connector going to some
smarthost? Go to routing groups\connectors in Exchange system manager;
see if there's an entry for "forward all mail throught this connector
to the following smarthost"

For inbound:

Is your mx record up to date?

James Chong (MVP)
Security+, Project+, ITIL

On Sep 2, 11:58燼m, M. Scherer < XXXX@XXXXX.COM >

Re: Not receiving any email

Postby iann » Thu, 04 Sep 2008 01:17:28 GMT

On Sep 2, 11:58燼m, M. Scherer < XXXX@XXXXX.COM >

Internally? Externally? Both? Moving your website to a different
server should have no affect on your email. Was anything else changed?

Re: Not receiving any email

Postby TS4gU2NoZXJlcg » Thu, 04 Sep 2008 01:39:02 GMT

It appears that the problems are limited to external mail.

Re: Not receiving any email

Postby Oliver Moazzezi [MVP] » Thu, 04 Sep 2008 01:46:01 GMT



1) Are you MX records responding currently? Can you telnet to them? If you 
don't know how to do this tell us your domain

2) Is a smarthost configured on your default SMTP connector. If you have a 
single Exchange Server you may also have it configured on the default SMTP 
virtual server.


Re: Not receiving any email

Postby TS4gU2NoZXJlcg » Thu, 04 Sep 2008 01:46:01 GMT

Users can still send between themselves.

Re: Not receiving any email

Postby TS4gU2NoZXJlcg » Thu, 04 Sep 2008 01:57:01 GMT

We have no routing group connector.  I will check the MX record.

Re: Not receiving any email

Postby Susan » Thu, 04 Sep 2008 02:04:40 GMT

what is your actual email domain?

Susan Conkey [MVP]

Re: Not receiving any email

Postby TS4gU2NoZXJlcg » Thu, 04 Sep 2008 03:23:01 GMT

NSlookup says there are no mx records.  

Meanwhile in the interest of user productivity I have returned our web site 
back to the previous host and our mail is working again. 

Re: Not receiving any email

Postby TS4gU2NoZXJlcg » Thu, 04 Sep 2008 04:15:00 GMT

Re: Not receiving any email

Postby Susan » Thu, 04 Sep 2008 04:20:39 GMT

DNSReport  shows it can connect to your mail this all correct?

10 [TTL=3600] IP= [TTL=3600]

so the people who are sending email to you, are they receiving any NDR?  if 
so, please post full/exact text of NDR, if you can get a copy of one...can 
you test from an external email account (like yahoo)?

Susan Conkey [MVP]

Re: Not receiving any email

Postby TS4gU2NoZXJlcg » Thu, 04 Sep 2008 04:50:17 GMT

Please remember that several hours ago I pointed our web site back to the 
'old' host servers.  The mail seems to be working again however at least one 
user is still not receiving.

Now, when you say NDR's are you talking non-deliverables?

Also, how can I verify that MX info?  The IP is correct.

Re: Not receiving any email

Postby Susan » Thu, 04 Sep 2008 05:05:23 GMT

what is the address of the user not receiving?  NDR = "non delivery 
report"...that MX record is the one that is seen by and 
probably by everyone else, by now...

Susan Conkey [MVP]

Re: Not receiving any email

Postby TS4gU2NoZXJlcg » Thu, 04 Sep 2008 05:58:48 GMT

The Tude is not appreciated Susan.

Similar Threads:

1.can not receive internal email

I can not receive email for internal email clients.  I have Windows 2003 
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2.Public Folders not receiving external emails

Our public folders just stopped receiving external emails.  Sender will get 
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3.Why am I not receiving external email?

I can send messages (internally externally), but I seem to only be able to 
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4.Exchg5.5 not receiving outside email

I can send & receive mail from within my organization.  I can send mail to
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When I send an email to the domain (from the outside) I immediately get :

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for  XXXX@XXXXX.COM   Giving up on x.x.x.x"

Any ideas?  Where do I start?

Thanks .

5.Public Folder Not Receiving External Emails (RESOLVED)

6. Not receiving inbound email

7. Not receiving all emails

8. Public Folder not receiving external emails from Distribution Grou

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