BCM installation failed



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BCM installation failed

Postby c2NvdHQ » Sat, 17 Feb 2007 07:50:00 GMT

I have tried to install BCM 2007 and I get a "installation failed" notice 
Trust center- BCM is disabled
SGL mainengine thread all return O
BCM is in the Microsoft small business directory

PLease help

RE: BCM installation failed

Postby RHVyZ2EgW01TRlRd » Sat, 17 Feb 2007 09:51:02 GMT

Hi Scott, 

Did you have previous versions of BCM installed on this machine?
If you did, make sure Outlook is not running when you uninstall older 
version of Outlook+BCM. 

Look at the FAQ on BCM blog in case you find the answer to your question:


This posting is provided "AS IS" with no warranties, and confers no rights

RE: BCM installation failed

Postby Y3NmeQ » Wed, 21 Feb 2007 01:30:25 GMT

This is what worked for me when I had the problem you discribed: 
First, I exported(for safety), then deleted this registry key 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM. 

Good luck.

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MSI (s) (A8:F4) [21:07:19:923]: Note: 1: 1708 
MSI (s) (A8:F4) [21:07:19:923]: Product: Business Contact Manager for 
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MSI (s) (A8:F4) [21:07:19:923]: Windows Installer installed the product. 
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MSI (s) (A8:F4) [21:07:19:923]: MainEngineThread is returning 1603
MSI (s) (A8:28) [21:07:19:939]: Destroying RemoteAPI object.
MSI (s) (A8:94) [21:07:19:939]: Custom Action Manager thread ending.
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I have installed Office Professional 2007 with no problems, however when I 
attempt to install BCM with the separate CD the installation fails whilst 
installing "small business connectivity components".

The full error message reads: "Setup failed to install the required 
component Microsoft Office Small Business Connectivity Components. Business 
Contact Manager for Outlook 2007 cannot continue..."

I am then referred to MBSetuptmp7.log for more information. The last 20 
lines of this file are shown below:

Property(S): MsiWin32AssemblySupport = 5.1.2600.3019
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): DATABASE = C:\WINDOWS\Installer\21f2a.msi
Property(S): OriginalDatabase = E:\Loader\SBALoader.msi
Property(S): UILevel = 2
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 0
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
MSI (s) (4C:74) [16:54:16:203]: Cleaning up uninstalled install packages, if 
any exist
MSI (s) (4C:74) [16:54:16:203]: MainEngineThread is returning 1603
=== Logging stopped: 01/02/2007  16:54:16 ===
MSI (c) (3C:44) [16:54:16:312]: Decrementing counter to disable shutdown. If 
counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (3C:44) [16:54:16:312]: MainEngineThread is returning 1603
=== Verbose logging stopped: 01/02/2007  16:54:16 ===

Please help!

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