Outlook 2007 w/ BCM locks up



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    "Business Contact Manager for Outllok could not connect to the shared database. Do you want to work offline" select yes "Database can not ... do you want to alter" select yes "error - can not access db" I have recently installed BCM localy and it is not working - any solutions
  • 2. How to sincronize Lotus Notes calendar and to do list w Outlook 20
    How to sincronize Lotus Notes calendar and to do list with Outlook 2007? Anyone can help?
  • 3. Dashboard colors
    Does anyone have any idea why the Dashboard in BCM don't match the color scheme you choose for Office?
  • 4. Shared Task Data
    Hi, We have Business contact manager running with outlook 2003 and currently have 2 users who share task data. One of the users is configured as the server and shares the data from his computer to the other. If the database owner types in a task with a number of lines of data within it. He can read/view all of the lines, whereas the second user can only see a certain amount of the data and somtimes is cut off mid word. Any help would be gratfully recieved. J Gough
  • 5. communication history settings do not save
    No matter how I change or customize the look of Communication History in Outlook 2007, the settings are never saved. For example, when I add columns or message preview, they are gone the next time I open Communication History. Please, help. Thank you, Maciej.

Outlook 2007 w/ BCM locks up

Postby WmV2b24 » Fri, 23 May 2008 14:17:01 GMT

I am supporting a customer who has a SBS 2003 R2 server, all Vista Business 
clients with Office 2007 Small Business Edition.  The BCM database is 
installed on SBS and is running great for all but one client.

This client's Outlook has been working fine, but now locks up upon starting, 
specifically when trying to connect to the BCM database on the server.  There 
is high CPU utilization by Outlook.exe and it never connects and renders 
Outlook unuseable.  I have removed connection to the BCM database, and 
Outlook works perfectly.

Please help me troubleshoot this problem.  I've un-installed then 
re-installed BCM with identical results.  Firewall is controlled by group 
policy and does not affect the other users connection to BCM.  What else 
could it be.  Please help!


Re: Outlook 2007 w/ BCM locks up

Postby Luther » Sun, 25 May 2008 00:42:22 GMT

You can turn on logging in BCM About dlg. The logs might offer a clue.

Is the problem limited to using the database on the server--can this
client create and use its own local BCM database?

RE: Outlook 2007 w/ BCM locks up

Postby QmF5dGVjaA » Tue, 27 May 2008 14:23:00 GMT

Sounds similar to a problem we had once.
What we found it to be that the user in question had 100s of followups 
against contacts that were making it unusable whenever he tried to use bcm. 
We fixed it by manually removing the follow ups in the BCM DB (not 
recommended, but we did it and it worked). 
That user was the only one who had an excess amount of those and deleting 
them all did the trick. 
Take a look in the DB and see if there is anything against that persons 
account that looks like an abnormal amount of items.


Re: Outlook 2007 w/ BCM locks up

Postby warren » Thu, 29 May 2008 08:32:30 GMT

Thanks for the response.

I'm thinking there is a bit of a paradox here - can't turn on logging
because Outlook locks up when I open it with BCM enabled.
Setting up a local database would require a lot of effort to answer that
question...plus I'm not sure what that would accomplish.  Other users access
this database without any problems.  It's just this one user.  I even
confirmed that the same thing happens from another computer that works just
fine with one user, but when I log in as this user, it locks up.  Must be
related to this particular user's data on the server.


Re: Outlook 2007 w/ BCM locks up

Postby warren » Thu, 29 May 2008 08:51:16 GMT

Thanks for the response.

This sounds like a very good possibility.  I have forwarded your comments to
this user so she can help me determine how she uses BCM and what kind of
links she makes within the program so I can narrow down my search through
the database.  Any tips on how you did this successfully?  Thanks!

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