Problem copying jpgs from Windows Explorer into Word

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Problem copying jpgs from Windows Explorer into Word

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Problem copying jpgs from Windows Explorer into Word

Postby k1w1 » Thu, 07 Sep 2006 01:27:42 GMT 

I have a client that until recently has been able to browse to .jpg files, 
using Windows Explorer, and select and copy a file, then open Word and paste 
the image in. All that happens now is that we get a placeholder box with the 
pictures filename.
Using the same process with bmp files works fine.
Operating system is Windows XP, and I believe the version of office is 97, 
possibly 2000.

Any thoughts or ideas? My thought was that something had changed the jpg 
conversion filter, and he did mention having installed software for a cell 
phone and transferring pictures. Any ideas how to test if I'm on the right 
path?

Thanks.
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Re: Problem copying jpgs from Windows Explorer into Word

Postby Mary Sauer » Thu, 07 Sep 2006 17:20:50 GMT 

His temporary cache is probably full. In Internet Explorer, tools, Internet 
Options, delete files.

-- 
Mary Sauer MSFT MVP
 http://www.**--****.com/ 
 http://www.**--****.com/ 


 http://www.**--****.com/
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