2002 office xp please help

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1.Please help - Word 2002/XP Pro Stops Responding

I have user who accesses documents over the network 
(domain based) using Word 2002 on XP Pro.  The document 
server is SBS 2003 - documents are simply in a folder, no 
other server software involved.  The user has a mapped 
drive to the shared folder.

The client runs Word, Excel, Access, Quickbooks and 
Norton Anti-virus Pro.  The problem is Word stops 
responding numerous times a day, freezes or otherwise 
hangs up causing doc changes to be lost.  Sometimes when 
documents are recovered they are "read only".  I have 
seen stranded "tmp" files so I assume the read only issue 
is Word thinking the document is still open due to the 
presence of the tmp file (please advise if there are 
other possibilities here).  The user is very frustrated 
at this point and short of reinstalling everything, I 
don't know what else to try.  I have seen other posts 
with similar issues where reinstallation did not help, 
but I don't eliminate it as a possibility.  The event log 
shows the following errors consistently when the hangs 
occur.  I have removed old netware drivers that had been 
on the system, and removed the symantec office plug in.  
The system was screened for spyware, viruses, etc.  I did 
notice there are also some time synchronization errors in 
the event log (sorry I don't have those specifics).  I 
would really appreciate any suggestions as to what to try 
next.

Thanks very much for any and all help.

Diane

Event 102

Hanging application WINWORD.EXE, version 10.0.6612.0, 
hang module hungapp, version 0.0.0.0, hang address 
0x00000000.

0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 57 49 4e 57 4f 52     WINWOR
0018: 44 2e 45 58 45 20 31 30   D.EXE 10
0020: 2e 30 2e 36 36 31 32 2e   .0.6612.
0028: 30 20 69 6e 20 68 75 6e   0 in hun
0030: 67 61 70 70 20 30 2e 30   gapp 0.0
0038: 2e 30 2e 30 20 61 74 20   .0.0 at 
0040: 6f 66 66 73 65 74 20 30   offset 0
0048: 30 30 30 30 30 30 30      0000000

seperate event 101 log entry:  
Fault bucket 86121004.

2.Outlook 2002 Hangs on XP--Please Help

I cannot seem to keep Outlook 2002 from hanging my 
computer for 1-3 minutes.  This happens at least a dozen 
times a day, and seems to happen when mail is being 
sent/receive.

I am running Outlook on XP.  Intel 2.4 Mhz with 1 GB 
RAM.  Have PST file on Drive D.  Have disabled MSN 
Messenger in Outlook.  I run Norton Systemworks and 
Internet Security.  Have removed WinFax. 

I am at my wits end and am considering going back to 
Windows 2000 or Office 2000.  Any other suggestions?  

3.please help - reinstalling Outlook 2002 (XP)

'Morning all, 
  I have to go in to the boss' WinXP laptop and uninstall 
and then REinstall Outlook 2002.  I know that I take it 
out in the add/remove programs section, but when I 
reinstall from the disk I wonder if the installer will let 
me put JUST Outlook back on.
  I recall I did this once before with the Win98 Version 
of Office and I could UNinstall an individual Office 
program just fine, but when it came to REinstalling that 
particular piece (Word, I believe), though the options 
existed for putting JUST that part on (checkboxes and 
such), the bloody disk went ahead and reinstalled the 
ENTIRE suite (Oh, it went through the motions of 
reinstalling only Word, but before I could stop the thing, 
it went ahead and overwrote all the other Office products, 
DESPITE the fact that it swore up and down (via those 
handy pop-up status progress windows) that it was only 
going to reinstall Word).  Fortunately, I had all the 
appropriate data backed up so that wheere I now had blank 
folders for Access and Excell (where once there was 
valuable data), I could merely reinstall that stuff from 
the server, but what a pain!
  When I do it now, I want to be sure that I'm taking off 
Outlook (no problem there) and ONLY reinstalling Outlook, 
leaving the rest of the Office suite (and it's data 
directories) intact.
  Is the Win98 "annoyance" fixed in the XP version and can 
I just go ahead and start, or is there something else I 
need to know first?
  Any help is greatly appreciated.
  Thanks in advance, 
  ~Art...
  PS by the way, I'm taking Outlook off because his box is 
having trouble communicating with AOL accounts and I'm 
wondering if something in Outlook was corrupted.  His box 
CAN get to those accounts via Outlook Express and none of 
the rest of us on the network have this problem, so I'm 
assuming it's just his copy Outlook itself or his .PST.  
Any thoughts?

4.Outlook XP/2002 crash. Help with Cloudmark please

I have read the problems and resolutions about the current Outlook problems 
with those using Cloudmark.  I have that problem.  Mybe I made a mistake by 
trying to un-install cloudmark before I read the post on their forum.  There 
were 2 Cloudmarks to un-install.  One un-installed normally, the other would 
not.  I keep getting messages about a problem with the Windows Installer 
package.  I have written tech support at Cloudmark and they tell me to read 
their bulletin.  I hope that some of you more experienced types can help this 
old guy out.  Thanks.  Ken

5.please help - uninstall and reinstall Outlook XP (2002)

'Afternoon all,
  I have to go in to the boss' WinXP laptop and uninstall 
and then REinstall Outlook 2002.  I know that I take it 
out in the add/remove programs section, but when I 
reinstall from the disk I wonder if the installer will let 
me put JUST Outlook back on.
  I recall I did this once before with the Win98 Version 
of Office and I could UNinstall an individual Office 
program just fine, but when it came to REinstalling that 
particular piece (Word, I believe), though the options 
existed for putting JUST that part on (checkboxes and 
such), the bloody disk went ahead and reinstalled the 
ENTIRE suite (Oh, it went through the motions of 
reinstalling only Word, but before I could stop the thing, 
it went ahead and overwrote all the other Office products, 
DESPITE the fact that it swore up and down (via those 
handy pop-up status progress windows) that it was only 
going to reinstall Word).  Fortunately, I had all the 
appropriate data backed up so that wheere I now had blank 
folders for Access and Excell (where once there was 
valuable data), I could merely reinstall that stuff from 
the server, but what a pain!
  When I do it now, I want to be sure that I'm taking off 
Outlook (no problem there) and ONLY reinstalling Outlook, 
leaving the rest of the Office suite (and it's data 
directories) intact.
  Is the Win98 "annoyance" fixed in the XP version and can 
I just go ahead and start, or is there something else I 
need to know first?
  Any help is greatly appreciated.
  Thanks in advance, 
  ~Art...
  PS by the way, I'm taking Outlook off because his box is 
having trouble communicating with AOL accounts and I'm 
wondering if something in Outlook was corrupted.  His box 
CAN get to those accounts via Outlook Express and none of 
the rest of us on the network have this problem, so I'm 
assuming it's just his copy Outlook itself or his .PST.  
Any thoughts?

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