Messages showing up in Outlook with a delay

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Messages showing up in Outlook with a delay

Postby Fritz » Sun, 01 Nov 2009 02:33:28 GMT

Some of my users are complaining that their messages are showing up with a 
delay in Outlook.  For example, they'll go through the new emails and empty 
the Inbox, then an hour later some messages with yesterday's date will show 
up.  When I look at the message tracking in ESM, it shows that the messages 
were delivered to the mailboxes yesterday and the queues are empty.  The 
users are connected to the server using MAPI (Server Type: Microsoft 
Exchange Server), not POP3 or IMAP.  What's going on and why is this 

Thanks! :)


Re: Messages showing up in Outlook with a delay

Postby Susan » Sun, 01 Nov 2009 03:40:02 GMT

are the users in cached mode?  was there any hiccup in connectivity?

Susan Conkey [MVP]

Re: Messages showing up in Outlook with a delay

Postby Fritz » Sun, 01 Nov 2009 06:03:03 GMT

Both users are directly connected to exchange (not cached mode).

Re: Messages showing up in Outlook with a delay

Postby Susan » Sun, 01 Nov 2009 06:24:35 GMT

but message tracking shows that the emails were delivered to the mailboxes 
right away?  no delay?  I would suspect some type of connectivity many users affected?  just a few?  was there anything of note in 
the event logs on the servers or on the desktop PCs?

Susan Conkey [MVP]

Re: Messages showing up in Outlook with a delay

Postby Fritz » Tue, 03 Nov 2009 23:12:27 GMT

The odd thing is that some newer messages made it through but older ones 
didn't for a while.

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1.message "delayed" in outbox and delayed "new message" icon

I have found several posts on this issue, but none that match my situation 
exactly.  We are running XP Professional SP 2 (with all the latest updates) 
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I have several users who are reporting their messages are delayed in their 
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I have ruled out anti-virus causing the issue, I completely removed Norton 
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