Outlook Treo 650 Palm HotSync OLERR lookup table

by **donnadigacomo** » Fri, 23 Dec 2005 13:11:26 GMT

Where do I get advice on what these Outlook to Palm synchronize errors
indicate?
Are they indicating errors in Outlook (which works) or the PDA (which
won't sync)?

HotSync operation started for donna on 12/21/05 19:54:07
Outlook Calendar
OLERR:03-0033
OLERR:03-000E
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Calendar synchronization failed
OLERR:15-0002
OLERR:06-0001

These were cut directly out of the PalmSource Outlook conduit HotSync
6.0.1 file:
C:\palm\treo650\donna\HotSyncLog.htm

The really frustrating thing about these messages is the hotsync used
to work on this new Verizon Treo650 Palm PDA cellphone and then stopped
all of a sudden. No matter how many times I reboot the Windows XP PC,
the PalmSource HotSync Manager 6.0.1 has been failing for more than a
week with these cryptic error codes above.

Is there a lookup table for these error codes?
Are they indicating Outlook errors (Outlook seems to work just fine) or
errors in the Palm PDA (which seems to work fine also)? It's just the
synchronization between the two that is failing. Contacts synchronize
just fine via the Treo 650 USB cable but the Outlook Calendar fails
every time (it used to work and I don't remember changing anything to
break it).

When I googled, I found someone suggested deleting the entire Outlook
profiles directory:
C:\Documents and Settings\Administrator\Application
Data\Microsoft\Outlook
which didn't seem to solve the problem at all (I think I got even more
error codes when I pressed the HotSync button on the Treo 650 USB cable
but I don't remember because I didn't save the original set before
deleting the profiles directory).

The Outlook profiles directory reappeared with Outlook 2003 (which
seems to work fine throughout),  and it re-created the following files:
donna_Outlook_profile.FAV 26 KB
donna_Outlook_profile.NK2 0KB
donna_Outlook_profile.srs 3KB

Do you know what these Outlook conduit Palm syncronize errors mean?

Donna D.

by **donnadigacomo** » Fri, 23 Dec 2005 13:17:54 GMT



I should mention that I looked these each of these Outlook
synchronization errors up in the WindowsXP Outlook 2003 help but all I
got was:
"please rephrase your question"

I even searched for the generic "OLERR" and didn't come up with
anything in the Outlook help. I must be doing something wrong as I
can't believe a company as great as Microsoft or Palm would output an
error message and not provide the means to understand what that error
message means????

Do these Outlook or Palm error messages mean anything to you?

Donna D.

by **donnadigacomo** » Fri, 23 Dec 2005 13:32:45 GMT

> Do these Outlook or Palm error messages mean anything to you?

In my googling, I did find this site:
 http://www.**--****.com/ 

And I did run the old (Nov 2004) Outlook for Palm Conduit update:
 http://www.**--****.com/ ,Kb=PalmSupportKB,ts=Palm_External2001,Case=obj(31167)

But, I suspect it did nothing as that file is ancient and I have the
latest version of the Palm Desktop from the Verizon web site already
installed:
 http://www.**--****.com/ 

Still, in desperation, I tried that (backward) "updaate" but nothing
changed.

Is there a lookup table for these Outlook errors?

Donna D.

by **donnadigacomo** » Fri, 23 Dec 2005 13:53:35 GMT

> Is there a lookup table for these Outlook sync errors?

Even though the problem appears to be in Microsoft Outlook, in
desperation, I'm currently updating my Verizon Treo 650 Palm OS cell
phone firmware because this web page:
 http://www.**--****.com/ ,Kb=PalmSupportKB,ts=Palm_External2001,case=obj(38344)

Says the Treo650 "software phone info" should list "Treo650-1.04-VZW"
(or higher).
My PalmOS Verizon Treo 650 phone info currently lists
"Treo650-1.03a-VZW".

If others need to obtain the Palm OS conduit updates for their
provider, see:
 http://www.**--****.com/ 

This still doesn't tell me what the OLERR Outlook error messages mean.
All I'm doing is shooting aimlessly in the dark.

Next I will try to uninstall Microsoft Outlook 2003 and re-install.
If that fails, I will try to uninstall the Verizon-supplied Palm
Desktop 4.1.4.
And, I'll uninstall and re-install it with the Verizon-supplied Outlook
Conduit.

I'm trying to supply all the URLs so others can follow us with more
advice than the zero I'm starting with -- so it would be really nice to
know what the slim pickens those OLERR messages indicate in the first
place!

Frustrated,
Donna Digiacomo

by **donnadigacomo** » Fri, 23 Dec 2005 15:14:34 GMT

o update the firmware, I had to do a hard reset which I'd never done
before.
So others can follow if they need to, here is how to do a hard reset on
the Treo 650 with my initial mistakes and errors in the procedure
corrected (I had to do this three times before I got it right!).

REFERENCES:
http://www.palm.com/us/support/downloads/treo650updater/verizon.html
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,kb=PalmSupportKB,ts=Palm_External2001,case=obj(887)

Follow these update steps EXACTLY or you will FAIL (as I did, three
times!).

0. Make sure your Treo 650 smartphone battery if fully charged as
you'll be here for at least a half hour (it took me more than an hour
because of all the mistakes which you won't do because you'll have read
this corrected guide!). And make sure your cable is NOT hooked up to
the Windows XP computer! The instructions don't say to delete any of
your Outlook profiles but it might be a real good idea to do so at this
point (see confusion later). It also might be a good idea to shut down
the Palm Desktop and the HotSync program too (you'll see why later).
Delete your Outlook profiles directory also (again, see later). Turn
off the keyguard before moving to the next step.
1. Press the Treo650 smartphone battery door release button on the back
of the phone and slide the battery door downward to remove it from your
Treo. Do not remove the battery itself.
2. Take out the stylus and have it ready and view this Treo650 web page
gif below:
http://www.palm.com/us/images/support/kb/articles/30113_Treo650.gif
3. Hold the Treo 650 in your left hand, with the screen facing you,
with the battery door off and then hold down the Power/End button (the
one with the red telephone icon) with your left tthumb.
4. While still holding the Power/End button and with the screen facing
you, twist your left hand 90 degrees to the left and then use the
stylus to gently press the RESET hole on the back and keep it there
until I say to let it go.
5. The screen will first blank out, then you will see the red and
orange PalmOne logo and a progress bar next, then a circular black and
white Palm Powered logo. Do not release the Power/End button until the
second, circular Palm Powered logo appears. When you see the second
(black and white) logo, release the little red telephone button.
6. Your Treo650 will ask you to confirm "Erase all data?" in English
and some funky language that doesn't make any sense to anyone but those
who can't possibly learn English so why try.
7. Press the Up button on the 5 way navigation control to select "erase
all data". Note if you redo these steps, you will get different actions
in the previous steps as there isn't any data to erase. If you're in
this situation (and I was), just wing it until the steps below start
looking familiar to you again.
8. You'll again see first the red/orange palm logo and then the black
and white logo.
9. The obnoxious "Setup 1 of 4" screen will ask you for your
intelligence, i.e., whether or not you live in the USA and don't feel
like learning the language or if you actually are not supremely lazy
and that you really do have a brain and can learn English like everyone
else does except you for some reason. Press the center button to select
"English".
10. Your Treo650 smartphone will ask you to confirm with a little box
which "looks" like you can tap it but you can't tap it; you have to
press the center button again to accept t

by **Sam Sanders** » Fri, 23 Dec 2005 19:05:43 GMT



I didn't read the entire message but it's a fact you can not update Palm
firmware without hooking up the 120v adapter at some point in the process.

Where do you think the voltage to change the firmware is coming from
anyway?

by **ksimon3** » Fri, 23 Dec 2005 19:14:31 GMT

In article < XXXX@XXXXX.COM >, 



Try 
 http://www.**--****.com/ 
EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,Case=obj(31167)

Palm Support Knowledge Library Solution ID: 31167

'OLERR: (number)' errors in HotSync Log

These error messages can be found in the HotSync Log (more about HotSync Log). 
They usually happen when the HotSync process fails to complete, leaving some 
of your information unsynchronized.

The errors can take a number of forms, depending on your individual device. 
They will always have "OLERR:" at the beginning, followed by a two-digit 
number, a hyphen, and a four-digit number (hexadecimal). Example:

Outlook Calendar
OLERR:11-000A
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001

- Recovery Sync
Outlook Calendar synchronization failed

OLERR:15-0002
OLERR:06-0001

When you see an "OLERR:" error, it usually indicates that the Palm Outlook 
Conduits are having trouble synchronizing your information. When the conduits 
encounter a corrupted or incompatible item, they will immediately stop the 
entire synchronization process.

This issue is under investigation. Since OLERR errors can be caused by a wide 
range of factors, we have developed a number of solutions at this point. Many 
customers have resolved their issue with one or more of the procedures below:

by **John Gianni** » Sat, 24 Dec 2005 06:59:26 GMT

>  http://www.**--****.com/ 

I first tried this approach - but it failed due to the lack of the
charger (my use model is to hotsync from work and to charge they phone
from home so the charger and the hotsync cables are never in the same
place.

Nonetheless, others may benefit from this information.

Palm Support Knowledge Library Solution ID: 31167

When you see an "OLERR:" error, it usually indicates that the Palm
Outlook Conduits are having trouble synchronizing your information.
When the conduits encounter a corrupted or incompatible item, they will
immediately stop the entire synchronization process.
This issue has been under investigation by Palm since Oct 20, 2004.

Install the Outlook Conduits for Palm Update
Tungsten T3, E, T5; Zire 31, 72; Treo 650

For some strange reason, you MUST have the 120volt wall charger with
you for this task or you will constantly fail to update and you'll be
left with an empty PDA so DO NOT start this update without having the
charger in your hand!

by **hjthehj...** » Sat, 24 Dec 2005 17:00:45 GMT

heseOutlook OLERR error messages usually occur when the Palm HotSync process
fails to complete, generally due to bugs in Outlook causing corruption of the
Outlook data, most often the Calendar data. The result is the Palm conduits
leave data unsynchronized.

These Outlook OLERR errors can take a number of numerical forms, depending on
your individual device. They will always have "OLERR:" at the beginning,
followed by a two-digit number, a hyphen, and a four-digit hexadecimal number
which is not of any significance to the user.

Generally Microsoft Outlook will corrupt its Calendar data so you will see in
the HotSync log the words "Outlook Calendar", then four Outlook OLERR
messages, the Recovery Sync message, the failure message, and lastly two more
Outlook OLERR messages. For example:

Outlook Calendar
OLERR:11-000A
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001

- Recovery Sync
Outlook Calendar synchronization failed
OLERR:15-0002
OLERR:06-0001

While the "OLERR:" error indicates the Palm Outlook Conduits are having
trouble synchronizing with bad Outlook data files, the resolution of the error
will take many forms. Unfortunately, when Outlook conduits encounter
the corrupted Outlook databases, the conduits immediately stop the entire
synchronization process. In effect, bugs in Outlook which cause hidden
corruption of its native data files ripple to cause the Palm to not
synchronize properly with those corrupted data files.

This issue is under investigation but Palm is powerless to fix Outlook
corruptions. Ten different workarounds exist today.

1. Create a new Calendar folder to compensate for the corrupted folde
2. Install the PIM Support Update which better handles corrupted data
3. Delete offline Calendar records which Outlook writes improperly
4. Create an end date for all Outlook recurring event corruptions
5. Delete events that span midnight, which Outlook writes improperly
6. Reset the link between Palm Outlook Conduits and default Outlook folders
7. Change Wireless Sync settings (works only for the Verizon Treo 650)
8. Experiment in batches by removing the corrupted Outlook data
9. Use Outlook's "Detect and Repair" function to fix corrupted Outlook data
10. Use a better written conduit which handles Outlook corruptions better

1. Create a new Calendar folder to compensate for Outlook corruptions.
Tungsten T3, E, T5; Zire 31, 72; Treo 650

Go to Outlook View -> Folder List
Right Click on Outlook Today [Mailbox - Your Name]
Create New Folder, Name: OLERR, Folder Contains: Calendar Items
Select where to place the folder: Mailbox - Your Name
OK

Right click on "Calendar" and select "Copy Calendar" to "OLERR", OK.

Right click on the hotsync tray icon
Select "Custom", then "Calendar (Outlook)", then "Change" "Settings"
Source Folder, Browse, Mailbox - Your Name\Calendar
Change to:
Mailbox -Your Name\Calendar2
Check the "Enable synchronization when Outlook is offline" box.
Click OK twice, and then click Done
Press the hotsync button on the USB cable.

If the synchronization is successful and the OLERR doesn't appear in the
HotSync Log, you have resolved the issue. If you're still having trouble,
continue troubleshooting below.

2. Install the Outlook Conduits for Palm Update to compensate
Tungsten T3, E, T5; Zire 31, 72; Treo 650

Many customers who use Tungsten T3, E, T5; Zire 31, 72; or Treo 650 devices
report that this error no l

by **hjthehj...** » Sun, 25 Dec 2005 02:19:23 GMT



Having performed technical support for Outlook, I'm surprised that nobody 
advised you of this web page yet.
" http://www.**--****.com/ 
EXE/,/?St=84,E=0000000000216212316,K=3087,Sxi=0,useTemplate=Case.
tem,CASE=14454"

I guess it's because most Outlook users who don't actually suppot the 
program, don't even know themselves how buggy the Outlook program is when it 
comes to writing consistent data files. Probably almost every Outlook pst file 
out there is corrupted one time or another.

Outlook OLERR errors are a common everyday message for many Outlook users on 
Windows and the Macintosh that could be precipitated by a number of faulty 
settings or conditions within Outlook. 

An excerpt of the Palm Support Library Solution ID 14454 follows.
 http://www.**--****.com/ .
com/SRVS/CGI-BIN/WEBCGIEXE/,/?
St=84,E=0000000000216212316,K=3087,Sxi=0,useTemplate=Case.tem,
CASE=14454

Support Knowledge Library Solution ID: 14454

Very often, HotSync doesn't transfer Outlook corrupted data. When that 
happens, the ubiquitous Outlook OLERR error appears in the HotSync Log after 
you attempt to perform a Wireless Sync operation on a Verizon Treo 650

The Verizon Wireless version of the Treo 650 smartphone has a useful feature 
not present on other versions called "Wireless Sync" which properly detects 
the common Outlook corruption.

However, when Outlook writes bad data, the Wireless Sync application 
may conflics with the HotSync application. On occasion, Wireless Sync disables 
HotSync without your knowledge, most notably in some upgrade scenarios. This 
results in the common Outlook OLERR message appearing in the HotSync Log.

You can work around this Outlook error (OLERR) by re-configuring Wireless Sync 
to allow other types of synchronization (including HotSync).

Caution: Enabling HotSync may cause duplicate Calendar, Contacts, Memos and 
Tasks to be created.

   1. On your Treo 650 smartphone, launch the Wireless Sync application
   2. With your stylus, click the blue & white "Wireless Sync" menu bar
   3. From the Setup menu, select Connection Settings.
   4. Press the Advanced button at the bottom right
   5. The box titled "Enable other sync apps" should be checked
   6. Select the Advanced Settings OK
   7. Select the Connection Settings OK
   8. Now your Palm OS Treo 650 smartphone will handle Outlook corruptions

Outlook OLERR errors are a common everyday message for many Outlook users on 
Windows and the Macintosh that could be precipitated by a number of faulty 
settings or conditions within Outlook. For more information, see the 
Palm Knowledge Library article ID 31167 titled "OLERR errors for other 
troubleshooting ideas".

by **Ken Sax** » Sun, 25 Dec 2005 16:48:15 GMT

n 21 Dec 2005 20:17:54 -0800, XXXX@XXXXX.COM wrote:

Your Microsoft Outlook calendar is corrupted.

This answer is simple, and so is the simple but tedious solution.
Basically you need to delete the item which is corrupting your calendar.
But, you'll have no clue as to which item, out of hundreds of your default
calendar entries, that is corrupted and Microsoft Outlook provides no
working clues to help you. The manual solution is all that remains. The bad
news is this is supremely tedious because Microsoft supplies no debugging
or repair utilities worthy of mention for Microsoft Outlook. The good news
is that I don't know of anyone who failed to synchronize after following
the methodology below.

There are three basic manual approaches to solving the OLERR.
- Create a new copy of your Outlook Calendar to synchronize with
- MOVE all items to a new calendar & move them back one by one
- COPY all items to a new calendar & DELETE them on the default one by one

The simplest approach is to create a new copy of your default Outlook
calendar and use that new copy to synchronize with. Almost always, that new
copy of your default calendar will not be corrupted, Microsoft Outlook
being what it is. You can simply ignore your original default Microsoft
Outlook calendar from this point forward, or at least until the next
inevitable Microsoft Outlook calendar corruption.

The problem with this approach is, of course, that you never use your
default Outlook calendar ever again and that has its own set of issues.

The next approach is the one I recommend. Create a new copy of your default
Outlook calendar. Then, one by one, delete items on your default Outlook
calendar and synchronize after each item is deleted. It helps to be in
Category View when copying, moving, or deleting items. At some point, hours
into your quest, your default calendar will suddenly be freed of the
corrupted item and you can then copy back all the items previously deleted.
It would be nice if the rather useless repair feature of Outlook could find
its own corruptions, but that is basically what you are doing here
manually.

An alternative to the copy approach which is a bit faster, if not a bit
more risky, is to copy the default calendar and then DELETE every item on
the default calendar. Now synchronize. This almost always works as there is
nothing in the default calendar at this point. Then, one by one, tediously
move back each item from the copy of the default calendar back to the
default calendar and synchronize after each copy. At some point, your
calendar will suddenly reaffirm the original OLERR and you'll know what
item it is that was corrupting the Outlook calendar. Simply move back all
items other than that corrupted Microsoft Outlook calendar item and you're
back synchronizing as evolution had intended intelligent beings to do.

Solving this Microsoft Outlook OLERR is as simply and tedious as deleting
the exact item on the calendar which is causing the corruption.

Good luck, you'll need it.
Ken Sax

by **Gary Spence** » Mon, 26 Dec 2005 02:48:43 GMT

ould you not do a bracket and half by moving half the files and checking?
If that works the problem is in the other half. Then you immediately find
which half the problem file is in and you can then spilt the bad half again
and so on untill you locate the bad file. This is the same as a binary
search or sort. It greately reduces the number of times you have to check.

Gary

"Ken Sax" < XXXX@XXXXX.COM > wrote in message
news:fcwa7p5gbkxh.vui06fjscayp$ XXXX@XXXXX.COM ...
bad
new
default
hours
deleted.
find
is

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