No printing online

Pentium III 733, Windows98SE, IE 6, Printer: HP Deskjet 970 Cxi, Netgear 
PCI Adapter FA311, ADSL Modem Alcatel Speed Touch 510

ADSL works fine, and the printer also works fine when not printing online.

But when we are online and try to print a page from a website, the 
printer starts printing maybe up to one page and then the whole system 
crashes/reboots without any warning. After the reboot there is 
information that there's something in the printer's waiting line. 
Decision either to cancel or to print in RAW.

The crash also happens, when we are online and try to print something 
from Word or Word Pad.

We have already installed the latest driver for the hp deskjet 970 Cxi, 
but that didn't help. And as I said the printer works fine when we are 
not online. And Norton 2005 says there are no viruses.

Appreciate any information, thanx

Peter Sch.

On the seventh day, Pete wrote...


are you using an USB DSL modem? If yes, try to remove your printer drivers
completely and reinstall. If you're a little bit more advanced user you
could monitor the files that get installed with printer driver and modem
and change them one by one to see which one causes the troubles.


why is it that all people having problems always have something from Norton
installed? :-) *hint*


I could imagine that either a driver overwrote an essential system file
with a version that causes the crashes or the DSL modem is simply
incompatible but without further investigation it remains pure speculation.

Only solution I can think of right now is to do a fresh installation of
Windows.

-- 
mit freundlichen Gren/with kind regards
Christian Drhauer, Institute of Geography, FU Berlin

Everyone has a photographic memory. Some just don't have film.

Ich danke f deine Hinweise und nehme an, dass wir auch in deutscher 
Sprache weitermachen knten. Aber f den Fall, dass die Sache jemanden 
aus der gron weiten Welt interessiert, setze ich mit Englisch fort. 
Danke und Gre aus Salzburg.

I am not using a usb adsl modem. It's the ethernet alcatel speed touch 
510. But the deskjet 970 cxi printer is connected to a usb port.

A friend just informed me that there is a known problem with win98se and 
USB devices when you are online with ADSL (ethernet). So he advised me 
to deinstall the printer and reinstall with parallel connection.

I'll let you know if it works.

On the seventh day, Pete wrote...


well, of course :->


never heard of such a problem but since that's another option I think it
wouldn't hurt to just try out...

BTW: there are a bunch of PPPoE drivers out there (if that's what you're
using in Austria, not sure though)


OK, good luck!

-- 
mit freundlichen Gren/with kind regards
Christian Drhauer, Institute of Geography, FU Berlin

Everyone has a photographic memory. Some just don't have film.

Deinstalling the printer (usb) and reinstalling with parallel connection 
did the trick. Everything is working fine.

online.
Norton
speculation.

Hi,

As for Norton Internet Security and mixed WAN & LAN environment: I used to
have the same problem at home if I dared to switch on my USB ADSL modem
after the LAN switch. For some reason, the personal firewall would then
block most trafic to the LAN (probably assuming that it would be hostile, I
use fixed 10.x.x.x IP addresses for my LAN). I finally changed something in
advanced settings to allow the LAN to be trusted all the time and so far, no
more problems.

Good thing, as it turned out that printing over the network goes quite a bit
faster than over the parallel port.

I hope this helps,
Alvin.