Attachments arrive embedded in message text



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Attachments arrive embedded in message text

Postby Bob Boudewyns » Fri, 26 Sep 2003 22:32:38 GMT

Friends, I often send word documents as file attachments to Outlook Express
6 messages. Recently people are receiving them not as attachments but as
lengthy strings of indecipherable characters within the message text. What
is going on here? How can I get back my attachment functionality? I am
running on an up-to-date WinXP Pro system.


Bob Boudewyns

Re: Attachments arrive embedded in message text

Postby Steve Cochran » Sat, 27 Sep 2003 03:30:02 GMT

Try going to Tools | Accounts | Mail | Properties | Advanced and uncheck the
option to break apart messages, if its checked.

Also check your sent items folder and ensure the messages look okay there.



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Brian - thank you very much for your speedy reply.

My Outlook email format is and has been set to HTML format, except for a day 
when I changed it to Rich-Text as an experiment to see if that would let my 
images thru.  I did not make any difference.  The people that got things OK 
in HTML before still worked in RichText and the people that failed before, 
still failed.  Soooo it does not appear to be a function of how I have my 
email formating set up.

You indicate that recipients may have their "... ...Contact record 
configured so that they always receive Rich Text..."  

I can find no such setting in the email Config options and since we are not 
talking about any Contact exchanges here (certainly no one has imported my 
Contact name from a CSV file that I am aware of) I am at a loss to comprehend 
what you might mean here.

Also noting that virtually all Mac users are experiencing failures with my 
embedded images, what does that tell you?  I thought that Macs did an 
exceptional job of reading HTML emails (at least my iPhone sure does!) so why 
would Mac users struggle with my emails?

Are there any tests you can suggest?  Can I send you a mail that failed 
miserably every time and see what you get?  Any other thoughts to share?

"Brian Tillman [MVP - Outlook]" wrote:

> "Burky" < XXXX@XXXXX.COM > wrote in message 
> news: XXXX@XXXXX.COM ...
> > Attachments and embedded images are lost from my mail to others.
> >
> > My email with attachments or embedded images have no problems reaching 
> > about
> > 80% of my recipients, but these same emails are stripped of everything but
> > raw text when sent to Mac users and a few PC users.
> I suspect you're sending messages in Rich Text format to mail clients that 
> can't read Rich Text messages and decode the TNEF attachments.  The 
> attachment name "winmail.dat:" is a strong indication.  Only Outlook users 
> can handle RIch Text messages.
> The fact that it works from a web mail interface has no bearing on the 
> problem.
> The fact that messages can be received by some and not others indicates that 
> either those recipients are using Outlook and can read your Rich Text 
> messages or that you're not always sending Rich Text and they can read those 
> messages that are HTML or Plain Text.  If specific recipients always have 
> the problem, then I suspect you have their Contact record configured so that 
> they always receive Rich Text no matter what format you've set as default. 
> This can happen if you import contacts from, say, a CSV file.
> I don't have enough information to guide you farther.
> -- 
> Brian Tillman [MVP-Outlook] 

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