cann't upgrade my office SME (Including outlook with BCM)
by TW9zaGU » Tue, 20 Jan 2009 18:43:01 GMT
I am trying to upgrade my office SME (Including outlook with BCM) from 2003
to 2007, it won't install BCM -
The steps performed:
1. I have first installed the trail version over the 2003 and
have it work without upgrading outlook to 2007 (remained 2003 with BCM)
Office 2007 worked fine.
2. Once I decided to have a full move, I have downloaded my Open
licensed install files and installed them over the version I had. Then I
removed outlook 2003 and installed Outlook 2007. The next step was to install
BCM.
the message I received:
"Setup failed to install Business Contact Manager for outlook 2007. See
c:/?../MBSsetuptmpe3A5.log for more details?
The following is the log file:
"?=== Verbose logging started: 13/01/2009 12:27:01 Build type: SHIP
UNICODE 3.01.4001.5512 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (F4:3C) [12:27:01:390]: Resetting cached policy values MSI (c)
(F4:3C) [12:27:01:390]: Machine policy value 'Debug' is 0 MSI (c) (F4:3C)
[12:27:01:390]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: ********** MSI (c) (F4:3C) [12:27:01:390]:
Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (F4:3C) [12:27:01:390]: Grabbed execution mutex.
MSI (c) (F4:3C) [12:27:01:406]: Cloaking enabled.
MSI (c) (F4:3C) [12:27:01:406]: Attempting to enable all disabled priveleges
before calling Install on Server MSI (c) (F4:3C) [12:27:01:406]: Incrementing
counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:50)
[12:27:01:421]: Grabbed execution mutex.
MSI (s) (6C:D4) [12:27:01:421]: Resetting cached policy values MSI (s)
(6C:D4) [12:27:01:421]: Machine policy value 'Debug' is 0 MSI (s) (6C:D4)
[12:27:01:421]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: ********** MSI (s) (6C:D4) [12:27:01:421]:
Machine policy value 'DisableUserInstalls' is 0 MSI (s) (6C:D4)
[12:27:01:437]: MainEngineThread is returning 1605 MSI (c) (F4:3C)
[12:27:01:437]: Decrementing counter to disable shutdown. If counter >= 0,
shutdown will be denied. Counter after decrement: -1 MSI (c) (F4:3C)
[12:27:01:437]: MainEngineThread is returning 1605
=== Verbose logging stopped: 13/01/2009 12:27:01 ===MSI (c) (34:24)"
I have repeated this attempt several times.
Whenever I?m trying to remove the BCM (uninstall) I receive the following
message:
?Setup failed to remove the following product: Business Contact Manager for
Outlook 2007?
The product that I have installed is:
SW_CD_Office_Small_Business_2007_W32_English_1_PA_BP_MLF_X12-19200.EXE
And the BCM version is:
SW_CD_NTRL_Business_Contact_Manager_2007_W32_English_X13-05848.EXE
I'm struggling with this issue for several weeks and it hurts my business.
Please help ASAP.
Thanks,
Moshe
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