Trying to install BCM 2010 x64, getting error

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  • 1. View BCM Tasks
    We attach Tasks to our Business Contacts to schedule follow-up activities. These tasks used to appear in the Outlook Tasks view but recently mysteriously disappeared. New tasks appear in Task view but older ones don't. We can still view these Tasks in schedule order using the Business Tools -> Reports, but that is less satisfactory. How can we resynchronize the Tasks view with Business Contacts tasks? How do we ensure that each person sees their assigned tasks? Is this documented anywhere? Thank you.
  • 2. how do i sync my exchange contacts with business contact manager
  • 3. How do I add home phone numbers to new Business Contacts?
    I have tried to modify the template but it will not let me. Design this form is greyed out. I would appreciate any help. Thanks
  • 4. Import Excel db into Business Contact Manager
    How do I import an Excel file of 50 records into an existing, empty BCM database named "test"? When I click File | Import Export | Import from another program or file | Microsoft Excel | browse to the Excel file | Allow duplicates, the list of Outlook folders does not include BCM, yet I can see BCM in the left pane of folders. What am I missing?
  • 5. Limiting Users Access to Business Contact Manager Contacts
    My supervisor has some very specific requirements for our contact database and I'm just beginning to learn Business Contact Manager and am wondering if it fits these requirements. And if it doesn't, does anyone have suggestions for a software that does? We need a contact database that we can assign a lead to a user, check on any activity or notes they put in regarding the lead, and can reassign the lead if the user isn't giving it any activity? So the user should only be able to access the specific leads we assign to them. I suppose it would be possible to just create different databases per user... but would it be possible to transer a contact from one database to the other, thereby reassigning it?

Trying to install BCM 2010 x64, getting error

Postby Steve Silverwood » Wed, 17 Mar 2010 14:57:49 GMT

At one point, months ago, I uninstalled the 32-bit version of Business
Contact Manager, along with the rest of the 32-bit Office 2010
software.  I've now installed the 64-bit versions, but when I try to
install BCM 2010 x64, it says I have to uninstall the previous version
before installing this one.  I can't find any entry in Programs and
Features where BCM exists, and the folder where it was installed
(c:\program files (x86)\Microsoft Small Business) doesn't exist.

I =presume= there's something in the Registry that still indicates BCM
x32 is still in there, but I didn't want to go {*filter*}ing around in the
Registry without at least some guidance.

The operating system is Windows 7 Ultimate, 64-bit.

Any suggestions will be greatly appreciated.  Thanks in advance.

-- //Steve//

Steve Silverwood, KB6OJS
Wildomar, California, USA

  Email:  XXXX@XXXXX.COM 
   Blog:  http://www.**--****.com/ 
Twitter:  http://www.**--****.com/ 

Re: Trying to install BCM 2010 x64, getting error

Postby Raul Thomas » Thu, 18 Mar 2010 11:22:09 GMT

Check & deleted the registry the Business Solution eCRM key under HKLM > 
Software > Microsoft  and HKCU > Software > Microsoft

Also can you provided the entire error message ?

-- 
Regards

Rahul Thomas

MSFT







Re: Trying to install BCM 2010 x64, getting error

Postby Steve Silverwood » Thu, 18 Mar 2010 16:36:57 GMT

On Wed, 17 Mar 2010 07:52:09 +0530, "Raul Thomas"




That fix didn't do the trick, sorry.  Entire message is:

"You must uninstall other versions of Business Contact Manager before
installing this one."


//Steve//

Re: Trying to install BCM 2010 x64, getting error

Postby Raul Thomas » Fri, 19 Mar 2010 01:43:23 GMT

Thanks for the update Steve.

Can you share a copy of the MBSSetup###.log file from the %temp%

-- 
Regards

Rahul Thomas

MSFT








Re: Trying to install BCM 2010 x64, getting error

Postby Steve Silverwood » Fri, 19 Mar 2010 07:53:33 GMT

On Wed, 17 Mar 2010 22:13:23 +0530, "Raul Thomas"




No such file found.


//Steve//

Re: Trying to install BCM 2010 x64, getting error

Postby Raul Thomas » Fri, 19 Mar 2010 13:35:20 GMT

Hi Steve

Apologizes , the name of the file would be BCMsetuptmp####

-- 
Regards

Rahul Thomas

MSFT








Re: Trying to install BCM 2010 x64, getting error

Postby Sun Embraser » Fri, 19 Mar 2010 14:14:05 GMT






Steve,
Can you check this registry instead, since you once had the x86 build
of BCM on your x64 Win7 (thus in WOW mode)?
"HKLM > Software > Wow6432Node > Microsoft > Business Solutions eCRM",
and the matching key under HKCU.

Raul pointed the right direction. I am just double-checking this Wow
node with you.
If the "Business Solutions eCRM" key is found, try exporting it,
deleting it and then run BCM Setup again.
(Note: if you downloaded the .EXE, you can find the unpacked directory
"BCMSetup.en-US" at either C:\Temp or %temp% and run setup.exe
directly, so you don't need to unpack it every time)

Come to think about it... Can you try hard-deleting the "BCMSetup.en-
US" folder, and try unpacking the whole thing from the .EXE again?
I just don't want the files expanded from your old x86 download
pollute your x64 install, since there is a chance that they can be
expanded into the same "BCMSetup.en-US" folder.

Let me know which way works... :)
John

Re: Trying to install BCM 2010 x64, getting error

Postby Steve Silverwood » Fri, 19 Mar 2010 14:38:57 GMT

On Wed, 17 Mar 2010 22:14:05 -0700 (PDT), Sun Embraser





THAT did the trick!  It's installing now, thank you!

//Steve//

Re: Trying to install BCM 2010 x64, getting error

Postby Sun Embraser » Sat, 20 Mar 2010 14:45:44 GMT

On Mar 17, 10:38m, Steve Silverwood < XXXX@XXXXX.COM >




Cool!  Good to know. :)  Were you seeing the Wow6432Node regkey?  I
just wanted to check "which" did the trick, since I kind of suggested
two things at once. :)
John

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