Can't start Outlook - "it can't open Outlook window"?



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Can't start Outlook - "it can't open Outlook window"?

Postby RXZhX1M » Tue, 03 Nov 2009 18:16:02 GMT


I did some changes on how my browser (IE 7) handles cookies. After that I 
could not start my Outlook (2007 student version). It says "MS Office Outlook 
can not be started. The Outlook window can not be opened" (but it said so in 
Swedish though... use a swedish version). Of course I tried to change back 
the cookie settings but it did not help. I also tried to repair and then 
remove/install Office 2007 again but nothing helped.

Any ideas what can have gone wrong/how to solve it?

Re: Can't start Outlook - "it can't open Outlook window"?

Postby Roady [MVP] » Tue, 03 Nov 2009 18:20:48 GMT

Start Outlook with the resetnavpane switch;
Start-> Run; outlook.exe /resetnavpane

That it happened after the cookie setting change was probably a coincidence 

Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
Outlook FAQ, HowTo, Downloads, Add-Ins and more

Real World Questions, Real World Answers


Re: Can't start Outlook - "it can't open Outlook window"?

Postby VanguardLH » Tue, 03 Nov 2009 18:52:50 GMT

The Home & Student version of Office does NOT include Outlook.  See: 


Time to modify your story. 

So did you buy a separate copy of Outlook to include into your Office
suite?  From what others have said, a separate install of standalone
version of Outlook does provide all integration features available when
Outlook is included in the MS Office suite. 

Outlook isn't a web browser.  It doesn't use cookies. 

Guess it might depend on where and when you obtained Outlook since it
is not included in the Microsoft Office 2007 Home & Student edition. 

Have you tried loading Outlook in its safe mode so any add-ons you
installed into it do NOT get loaded? 

  outlook.exe /safe

Re: Can't start Outlook - "it can't open Outlook window"?

Postby Vee Dell » Tue, 03 Nov 2009 18:57:25 GMT


This has happened to me as well.  It happened after I installed Windows Live 
Mail for newsgroup reading purposes.
I have tried your resetnavpane option and I get a message that the file 
cannot be found.  I am running Windows 7



"Roady [MVP]" < XXXX@XXXXX.COM > wrote in 

Re: Can't start Outlook - "it can't open Outlook window"?

Postby DL » Tue, 03 Nov 2009 19:47:36 GMT

Theres a space between, exe /

Re: Can't start Outlook - "it can't open Outlook window"?

Postby Vee Dell » Tue, 03 Nov 2009 21:49:21 GMT

Thanks for the help.  I uninstalled Office and  Windows Live.  Reinstalled 
Office and then let Windows Update
install Windows Live instead of me physically going to the website and 
downloading it.  Everything
is working now.



Re: Can't start Outlook - "it can't open Outlook window"?

Postby RXZhX1M » Tue, 03 Nov 2009 23:14:06 GMT

Ohh.. wow! I helped! Thanx a million!

Just out of curiosity (to learn for the future) - what exactly did happen to 
cause this?

"Roady [MVP]" skrev:

Re: Can't start Outlook - "it can't open Outlook window"?

Postby RXZhX1M » Wed, 04 Nov 2009 02:47:01 GMT

Hi - no I bought the whole suite and installed it at once.

"VanguardLH" skrev:

Re: Can't start Outlook - "it can't open Outlook window"?

Postby VanguardLH » Mon, 09 Nov 2009 09:58:14 GMT

If you bought the student edition of MS Office 2007 then you did NOT get
Outlook.  It isn't included in that edition of Office.

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