Emails sent from OL2007 to OL2003, Links broken



  • 1. new message in Outlook 2003
    Using Outlook 2003 and XP SP1. How do I modify the bar immediately above the To... section in the New message window? It has Send, attachment, address book, etc, but I can't modify what's in it. I can't right click on the bar and pull up a menu.
  • 2. how do i edit 1298 telphone number the same edit in every case
    I have 1298 contacts and all the number need (0) removing from them can anyone tell me how i can do this without doing it by openning up every contact one at a time to change it
  • 3. Outlook 2003 Frequently "Quits"
    The past couple months I've had this problem with Outlook 2003 (SP2) simply quitting very often. I have not been able to see what event is triggering this misbehavior. From the event viewer of the error, the "Source" is Microsoft Office 11, the event ID is 1000, and here is the description: Faulting application outlook.exe, version 11.0.6565.0, stamp 42cacc7d, faulting module outlph.dll, version 11.0.6550.0, stamp 4239dfdc, debug? 0, fault address 0x00008206. I am running XP Pro, Version 2002, SP2. Any help will be greatly appreciated. Doug

Emails sent from OL2007 to OL2003, Links broken

Postby RXJpY0o » Wed, 07 Oct 2009 23:06:02 GMT

Most of our users are on Outlook 2003. We are slowly giving users Outlook 
2007.  When an Outlook 2007 user sends a link to a .doc on a network drive to 
a Outlook 2003 user, the link turns into plain text. 
The email is sent in Rich Text.

What is sent with ol2007, shows as a completely normal hyperlink:

What is received on ol2003, not underlined, not clickable, not blue:

We also tested sending a link as a HTML message, HTML works normal.
On my blackberry, the link is fine.

Outlook 2003 is SP3,
Outlook 2007, two users on SP1 and SP2.

Has anyone seen this issue, or have any ideas on what I could search for?

Re: Emails sent from OL2007 to OL2003, Links broken

Postby Gordon » Thu, 08 Oct 2009 02:21:03 GMT

Do the 2007 users hit <Return> after putting the link in? 

Re: Emails sent from OL2007 to OL2003, Links broken

Postby RXJpY0o » Thu, 08 Oct 2009 22:39:01 GMT

I just had them try again, first with just a Return, and then with a space 
after the link plus a Return.  Neither worked, still no link.

Re: Emails sent from OL2007 to OL2003, Links broken

Postby Brian Tillman [MVP - Outlook] » Thu, 08 Oct 2009 22:49:50 GMT

Try specifying it with <...> around it; i.e.,

If that doesn't work, expand the I drive and use a UNC.
Put <...> around it if it includes spaces.
Brian Tillman [MVP-Outlook]

Re: Emails sent from OL2007 to OL2003, Links broken

Postby RXJpY0o » Fri, 09 Oct 2009 01:14:02 GMT

Just tested both.  

Just the < >'s around the "I:\...\...\.doc" did not work.

The < >'s around the \\server\share\doc worked. (there are spaces in the 
folder names)

Unfortunately using \\server\share links won't be ideal for our end users.  
Switching the email type to HTML will probably be the solution.

Thank you for your help.  If you come up with any other troubleshooting 
steps or solutions, I'll be happy to try them out.

Re: Emails sent from OL2007 to OL2003, Links broken

Postby Brian Tillman [MVP - Outlook] » Fri, 09 Oct 2009 03:01:37 GMT

Try a URL: file:///i:\Department\Group\Year\Whatever.doc/
Brian Tillman [MVP-Outlook] 

Similar Threads:

1.OL2007: editing email in Outbook before sending breaks the email

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The server is a long way away (about 20-23 hops) so I added the registry 
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The settings I put in are identical between the working (OL2003)and 
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Any ideas would be appreciated.


5.LOST my .PST, OL2007 back to OL2003

Help. My trial ended and I removed the 2007 Outlook, reinstalled 2003 Office, 
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7. Exporting from OL2007 to OL2003

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