Text disappears upon pasting



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Text disappears upon pasting

Postby SGFtbWFyMjAwNw » Wed, 13 Aug 2008 23:37:01 GMT

Ever since we switched to Office 2007, I've had the following problem with 

When pasting into an email -- sometimes a new one, sometimes from Drafts -- 
the text I'm pasting not only doesn't show up, but ALL the text in the 
recipient email disappears. Then there is a long lag -- one to two minutes, 
I'd estimate -- before the copy shows up and the rest of the original copy 

This happens when copying from other emails or from websites. (I'm not sure 
about documents.) The COMPLETELY bizarre thing is that sometimes the copy in 
the SOURCE email also disappears and only returns when the pasted copy shows 

As you can imagine, at first I tried clicking frantically around both 
emails, trying to get my copy back (aaarg!), but I couldn't tell if that sped 
things up or not. 

Isn't this weird? It's stumped IT, who are really very good.

Any and all input gratefully received,


Re: Text disappears upon pasting

Postby Roady [MVP] » Thu, 14 Aug 2008 02:54:52 GMT

This could hold a relation to your (false) bug report. Clearly something if
wrong with your current configuration.
Have you tested things already in Outlook Safe Mode?
Start-> Run-> outlook.exe /safe

Which addins do you have installed?

If behavior doesn't change, post EXACT steps to reproduce, including the
websites you tried to copy/paste from.

Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
Outlook FAQ, HowTo, Downloads, Add-Ins and more

Real World Questions, Real World Answers


Re: Text disappears upon pasting

Postby SGFtbWFyMjAwNw » Thu, 14 Aug 2008 03:01:11 GMT

Thanks, Roady, but that wasn't my bug report; I was responding to it. 

Does your advice still apply?

Re: Text disappears upon pasting

Postby Roady [MVP] » Thu, 14 Aug 2008 07:25:30 GMT

Sorry, I mixed up the names indeed :-S

I would indeed still start in Outlook Safe Mode. There are some addins that 
do something to your clipboard. This way you can rule that out.

Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
Outlook FAQ, HowTo, Downloads, Add-Ins and more

Real World Questions, Real World Answers


Re: Text disappears upon pasting

Postby SGFtbWFyMjAwNw » Thu, 21 Aug 2008 23:42:11 GMT

i, Roady. Sorry for the delay in replying. I do appreciate your assistance.

So, after trying to get to safe mode to run, I started testing various
combinations to tell you about so you could try reproducing them. (I don't
think I have any add-ins installed.)

In the course of testing (copying from an html email into an html email, for
instance), I discovered that using the Paste button instead of CTL+ V solved
the problem.

Now, I'd rather be able to use the keyboard, but I have a feeling it would
take a lot of back-and-forth to isolate what might be the problem, and since
nobody else has reported this, it's probably not worth your and my collective
time and effort.

I'd be thrilled if someone sees this and says "me, too!" but I ain't holding
my breath.

Thanks again for your support,


"Roady [MVP]" wrote:

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"pinmaster" wrote:

> Hi,
> Probably white font on white background........try changing the font color.
> Hope this helps!
> Jean-Guy
> "sunslight" wrote:
> > I copy from a web page, part of a document that has section headers, plain 
> > text, hyperlink text.
> > 
> > I paste it into Excel--just a straight paste with the mouse.  I'm not using 
> > the "Edit | Special" because I want to preserve the hyperlinks.
> > 
> > It all seems to be there, except for the seciton headers.
> > 
> > The rows that they are on are there, but nothing is visible.
> > 
> > However, if I move my mouse into the cell and dbl click, the text appears. 
> > Move it out of the cell and it's gone.
> > 
> > It's a neat trick, but not very useful if I don't know how to control it.
> > 
> > What I want is to have the headers show up, just like the rest of the 
> > document.
> > 
> > (btw) it copies fine into Word.
> > 
> > Ideas?

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