i'm a tech support analyst & a client had a problem with her copy, paste & cut buttons always being greyed out/ unavailable. highlighting the text/graphic & using the short cut keys do work without any problems e.g. ctrl + c to copy, ctrl + x to cut her configurations for word and everything seems to be normal, i've trawled the internet including microsofts support site for a resolution and havent found anything remotely close to the source of the problem i would be extremely grateful if anyone could give me advise on this problem !! thanks for your time & effort :)
Word- copy, paste & cut icons greyed out
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Word- copy, paste & cut icons greyed out
by Alan Byrne » Thu, 04 Sep 2003 04:29:16 GMT
Re: Word- copy, paste & cut icons greyed out
by Cindy Meister -WordMVP- » Thu, 04 Sep 2003 18:57:06 GMT
Hi Alan, Which version of word are we dealing with? Have you tried starting Word with the \a switch to see if the problem is still present in "safe mode"? I'm betting it won't be, and that a macro (or addin) has set these buttons' enabled property to false. Cindy Meister INTER-Solutions, Switzerland http://www.**--****.com/ (last update Jan 24 2003) http://www.**--****.com/ This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-)
Re: Word- copy, paste & cut icons greyed out
by Alan Byrne » Fri, 05 Sep 2003 02:27:00 GMT
i'm not really familar with the /a command and what it does, although i did type the winword.exe /a in the run command on my computer and an empty word file loads up, what do i do from there ??? thanks again for your time and effort, very appreciated Alan Byrne One way to do this is the Start | Run to the newsgroup so tried is with keys mail
Re: Word- copy, paste & cut icons greyed out
by Suzanne S. Barnhill » Fri, 05 Sep 2003 08:56:46 GMT
See "WD2002: What Does the Word Startup Switch "/a" Really Do?" at http://www.**--****.com/ , Copy, and Paste commands work normally when Word is run in this mode, this indicates that the problem is with Normal.dot, the Registry, or an add-in.
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