Prints only color in a document, not the black/white

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Prints only color in a document, not the black/white

Postby Sm9obiBMTExJSUk » Fri, 26 Sep 2008 07:24:01 GMT 

Cannot figure where the problem is or how to resolve it.  I have a Kodak 5500 
printer which has work flawlessly.  It prints documents OK from other 
applications.

Here is what it does.  When I print it a document (one that I have printed 
in the past without problems) all I get is the words highlighted in color.  
The rest is blank.

Hints;  The only changes I have made to my system is to go to Chrome as a 
browser.  Also, I recieved a excell document and opened it but did not try to 
print it.  Any ideas?
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Re: Prints only color in a document, not the black/white

Postby Herb Tyson [MVP] » Fri, 26 Sep 2008 08:18:22 GMT 

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then? (hold 
the Ctrl key as Word is starting; when the safe mode prompt appears, click 
Yes).

-- 
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog:  http://www.**--****.com/ 
Web:  http://www.**--****.com/
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Re: Prints only color in a document, not the black/white

Postby Sm9obiBMTExJSUk » Sat, 27 Sep 2008 02:17:01 GMT 

I'll give that a try.  But can an emailed document change my settings without 
my OK?
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Re: Prints only color in a document, not the black/white

Postby Sm9obiBMTExJSUk » Sat, 27 Sep 2008 02:50:01 GMT 

Thankyou for your response.  Sorry to say doing what you suggested did not do 
the trick.  Note:  I mispoke, I did try to print the excell document and it 
after that when the problem started.  Note: the printer prints ok from other 
applications.  I can email you the offending xls document if that will help.  
Or am I on the wrong track.
John
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Re: Prints only color in a document, not the black/white

Postby Herb Tyson [MVP] » Sat, 27 Sep 2008 04:17:00 GMT 

I'm a little confused. Is this a Word problem, an Excel problem, or both?

If it's a problem that only recently began, then my first suspicion would be 
that--possibly without your realizing it--Windows updated your printer 
driver. Word often uses printer features that other applications do not use, 
and this can affect printing. I would check Windows Updates and see if 
anything new has been added since the problem began.

-- 
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog:  http://www.**--****.com/ 
Web:  http://www.**--****.com/
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Re: Prints only color in a document, not the black/white

Postby Sm9obiBMTExJSUk » Sat, 27 Sep 2008 04:36:01 GMT 

Windows had a Kodak Printer update that I downloaded and applied.  You may be 
on the correct path.  Is there a way to delete this update?  Or something 
else I can try.  I am not very computer literate but I can do somethings.  
Afterall, I found this site, did I not?  I would hate to be on the leading 
edge of integrating Microsoft divisions and Kodak. :(
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Re: Prints only color in a document, not the black/white

Postby Herb Tyson [MVP] » Sat, 27 Sep 2008 05:36:18 GMT

his is a multi-part message in MIME format.


What version of Windows are you using? From Vista's Help (this might provide general guidance for XP, as well):

Restore a driver to its previous version

You must be logged on as an administrator to perform these steps.

You might want to restore the driver for a device to a previous version if you encounter problems with your computer or device after upgrading the driver.

1.. Open the Device Manager (in the control panel). If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2.. Double-click the category containing your device driver, and then double-click the name of the device you want to restore to a previous driver version.

3.. Click the Driver tab, and then click Roll Back Driver.

Here is an article with instructions for Windows XP:

http://support.microsoft.com/default.aspx/kb/306546

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" < XXXX@XXXXX.COM > wrote in message news: XXXX@XXXXX.COM ...
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(this might provide general guidance for XP, as well)< < < < href="mshelp://windows/?id=96c2c548-a56c-40c9-b3ad-5d2086966574#gtmt_driver_def>< face=Calibr>>drive< for a< class=glossaryEntryLink title="View definition"
href="mshelp://windows/?id=2af33251-a510-4f87-bd16-6b6e5fda2e04#gtmt_device_def>< face=Calibr>>devic< to a previous version if you
encounter problems with your computer or device after upgrading the
driver< <

    <

  1. <

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  2. <

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    Clic

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Re: Prints only color in a document, not the black/white

Postby Sm9obiBMTExJSUk » Sat, 27 Sep 2008 10:55:01 GMT

S Windows Home editon
Version 2002
SP2.

Wasn't smart eoungh to do what you wanted.
John

"Herb Tyson [MVP]" wrote:

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Re: Prints only color in a document, not the black/white

Postby Sm9obiBMTExJSUk » Sat, 27 Sep 2008 22:11:01 GMT 

I don't know where to turn.  I called Kodak product support and cannot get by 
the local support people to people who understand the hand shaking between 
Windows software and their Adobe easy share software.  It looks like a 
windows problem.  For instance, if I try to print a copy of this page using 
the printer icon on the header line all I get is the color, not the b/w text. 
 I just did it and all I got was color.  How can I get help from Windows 
people, or do I need to go out and by Vista?????????
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Re: Prints only color in a document, not the black/white

Postby Graham Mayor » Sat, 27 Sep 2008 22:46:03 GMT 

Answering the questions you have been asked might be a start.

-- 
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor -  Word MVP

My web site www.gmayor.com
Word MVP web site  http://www.**--****.com/ 
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
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Re: Prints only color in a document, not the black/white

Postby Sm9obiBMTExJSUk » Sat, 27 Sep 2008 23:25:02 GMT 

I thought I did.  Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.
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Re: Prints only color in a document, not the black/white

Postby Graham Mayor » Sat, 27 Sep 2008 23:32:55 GMT

he particular questions were:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then? (hold
the Ctrl key as Word is starting; when the safe mode prompt appears, click
Yes).

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>



John LLLIII wrote:


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Re: Prints only color in a document, not the black/white

Postby Sm9obiBMTExJSUk » Sat, 27 Sep 2008 23:48:01 GMT

orry.

Re: safe mode. No difference.
It is all documents. For instance when I try to print a document from
Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint scanning a
document and printing (local on this printer) prints B/W just fine.

I have tried updating Windows again. No Joy. One of those was a Kodak fix
which I also applied. I reset the system to an earlier date hoping to
eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades missing where
computers never existed so I am behind the power curve understanding how all
this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

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Re: Prints only color in a document, not the black/white

Postby Graham Mayor » Sun, 28 Sep 2008 14:11:38 GMT

K - but I suspect you are not going to like the answer. Word can only
format a document in a way allowed by the printer driver. The relationship
between Word and the driver is much tighter than is the case with most other
software. Check that the driver (and firmware) available on line at
http://wwwuk.kodak.com/global/en/service/downloads/dln_ekn033541.jhtml?operatingSystem=x&downloadLanguage=en
for your operating system match those that you have and if necessary
upgrade.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>


John LLLIII wrote:


Top

Re: Prints only color in a document, not the black/white

Postby Sm9obiBMTExJSUk » Mon, 29 Sep 2008 00:03:01 GMT

hanks, I had found that link and downloaded and installed both the firware
mentioned and driver software. No Joy. I am completely befuddled. I cross
posted this problem on the XP General Discussion under printers, but have not
seen a response. That section looks like it is rarely visited, but I am
hopeful. I am reluctant to upgrade to Vista but that may be my only way to
resolve the problem. What do you think?
John

"Graham Mayor" wrote:

Top

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