HTML Help in Windows 2000 or Windows XP Support and Help

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HTML Help in Windows 2000 or Windows XP Support and Help

Postby George Hester » Wed, 08 Dec 2004 14:24:12 GMT 

I don't know why it is but Microsoft is doing a number on HTML Help.  It might be because nowadays HTML Help poses a security risk.  Not sure.  But I can tell you their efforts to fix Windows products in this security risk are one hell of an issue.  There are many Knowledge Base articles on this at Microsoft:

 http://www.**--****.com/ ;en-us;811630

 http://www.**--****.com/ ;en-us;840315

 http://www.**--****.com/ ;en-us;822989

 http://www.**--****.com/ ;en-us;810847

The last one is the Cumulative Update for IE that started it all.

Let me just say, the issue also occurs in Windows XP and I bet you dollars to donuts in Every Operating system that can use HTML Herlp.

They keep breaking it and fixing it and breaking it and fixing it.  I was at SP4 in Windows 2000 and I couldn't fix it.  Because the issue has a hotfix which is Pre-SP4 (so won't install - 811630) and it was fixed in SP4 (Tell that to my system).  I was finally able to fix it but I can tell you it always takes some new method.

So the best thing to do to see if your HTML Help is broke (or not) is go here in Windows 2000 Help:  In XP all you need to do is find a similar link.  I think you search on system restore and try to start the wizard from Support and Help.  In Windows 2000 Help:

Start | Help | Contents pane | double-click Networking | double-click TCP\IP | double-click How To... | double-click Install and Configure TCP\IP | select Install TCP\IP | Click Network and Dial-Up Connections in right-hand side pane.

If you get your Network and Dial-Up connections Control Applet pane then you are fine.  But if you get a script-error then chalk it up to the security fixes that Microsoft has been putting out.  And this should be done after every Security Fix Microsoft comes out with for IE or Outlook Express after it is installed.  Every one.  811630 will fix the issue in Windows 2000 SP3 and in Windows XP SP1.  I can fix it in Windows 2000 SP4 but you have to apply another hotfix that Windows 2000 SP4 is unaware of:  In Windows XP SP2 well... sorry I don't have that fix.  But if you lose your Support and Help in Windows XP SP2 what I've been discussing is why.  They keep breaking it and fixing it breaking it and fixing it.  Actually I fix it Microsoft breaks it.

 http://www.**--****.com/ ;en-us;828750

this one.  You can get it here:

 http://www.**--****.com/ 

This will install in Windows 2000 SP4.  Then you return IE back to IE 5.01; then re-install SP4; then go to Windows Update site and apply the lstest update to IE 5.01 SP4.

I hope you can see from this that we should NEVER EVER install a Service Pack for Windows 2000 with a higher version of IE then what came with the system and that is IE 5.01.  For if you do it is issues such as this that cannot be fixed.  And they will happen.  You cannot remove any version of IE once you install a Service Pack over it in Windows 2000:

 http://www.**--****.com/ ;en-us;293907

-- 
George Hester
_________________________________
Top

Re: HTML Help in Windows 2000 or Windows XP Support and Help

Postby Kelly » Wed, 08 Dec 2004 15:57:57 GMT

ou surely seem to be on a mission, George! :o)

--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com


"George Hester" < XXXX@XXXXX.COM > wrote in message
news:uw6B% XXXX@XXXXX.COM ...
I don't know why it is but Microsoft is doing a number on HTML Help. It
might be because nowadays HTML Help poses a security risk. Not sure. But I
can tell you their efforts to fix Windows products in this security risk are
one hell of an issue. There are many Knowledge Base articles on this at
Microsoft:

http://support.microsoft.com/default.aspx?scid=kb;en-us;811630

http://support.microsoft.com/default.aspx?scid=kb;en-us;840315

http://support.microsoft.com/default.aspx?scid=kb;en-us;822989

http://support.microsoft.com/default.aspx?scid=kb;en-us;810847

The last one is the Cumulative Update for IE that started it all.

Let me just say, the issue also occurs in Windows XP and I bet you dollars
to donuts in Every Operating system that can use HTML Herlp.

They keep breaking it and fixing it and breaking it and fixing it. I was at
SP4 in Windows 2000 and I couldn't fix it. Because the issue has a hotfix
which is Pre-SP4 (so won't install - 811630) and it was fixed in SP4 (Tell
that to my system). I was finally able to fix it but I can tell you it
always takes some new method.

So the best thing to do to see if your HTML Help is broke (or not) is go
here in Windows 2000 Help: In XP all you need to do is find a similar link.
I think you search on system restore and try to start the wizard from
Support and Help. In Windows 2000 Help:

Start | Help | Contents pane | double-click Networking | double-click TCP\IP
| double-click How To... | double-click Install and Configure TCP\IP |
select Install TCP\IP | Click Network and Dial-Up Connections in right-hand
side pane.

If you get your Network and Dial-Up connections Control Applet pane then you
are fine. But if you get a script-error then chalk it up to the security
fixes that Microsoft has been putting out. And this should be done after
every Security Fix Microsoft comes out with for IE or Outlook Express after
it is installed. Every one. 811630 will fix the issue in Windows 2000 SP3
and in Windows XP SP1. I can fix it in Windows 2000 SP4 but you have to
apply another hotfix that Windows 2000 SP4 is unaware of: In Windows XP SP2
well... sorry I don't have that fix. But if you lose your Support and Help
in Windows XP SP2 what I've been discussing is why. They keep breaking it
and fixing it breaking it and fixing it. Actually I fix it Microsoft breaks
it.

http://support.microsoft.com/default.aspx?scid=kb;en-us;828750

this one. You can get it here:

http://www.microsoft.com/windows/ie/downloads/critical/828750/default.mspx

This will install in Windows 2000 SP4. Then you return IE back to IE 5.01;
then re-install SP4; then go to Windows Update site and apply the lstest
update to IE 5.01 SP4.

I hope you can see from this that we should NEVER EVER install a Service
Pack for Windows 2000 with a higher version of IE then what came with the
system and that is IE 5.01. For if you do it is issues such as this that
cannot be fixed. And they will happen. You cannot remove any version of IE
once you install a Service Pack over it in Windows 2000:

http://support.microsoft.com/default.aspx?scid=kb;en-us;293907

--
George Hester
_____________
Top

Re: HTML Help in Windows 2000 or Windows XP Support and Help

Postby George Hester » Wed, 08 Dec 2004 21:30:05 GMT

es to either help those that run into this or get Mirosoft to stop screwing around with it.

--
George Hester
_________________________________
"Kelly" < XXXX@XXXXX.COM > wrote in message news: XXXX@XXXXX.COM ...
Top

Similar Threads:

1.HTML Help in Windows 2000 or Windows XP Support and Help

2.Help and Support - Windows 2000 Upgrade to XP 

I posted this in another area, checking to see if it was related to another 
issue, and it was suggested that I report here.  

Basically, I have been upgrading Windows 2000 Pro workstations to Windows XP 
Pro, applying SP2, then Microsoft Update.

After all of this takes place, I can connect to the machine using Remote 
Desktop, but when I attempt to use Help and Support, it behaves wierd.  For 
example, I enter the IP address, it shows me the user name, I click connect, 
but then it wants me to log onto the machine, if I attempt to do this, it 
then warns me that it will log off the user I am attempting to help.

---
The machine is part of a domain, and I use group policies.  I have a domain 
GPO that I have created for a set of Default Firewall Settings for SP2, 
included in those settings are teh Help and Support programs as suggested by 
another Microsoft Whitepaper.

I mention all of this, because this is a domain policy and I have lots of 
OEM Windows XP Pro SP2 machines that this works like a charm for.  THIS ISSUE 
OR BAHAVIOUR IS ONLY HAPPENING ON THESE MACHINES THAT I AM UPGRADING TO 
WINDOWS XP PRO SP2 from WINDOWS 2000 PRO.

The related issue that I have submitted on another forum is that when I 
attempt to remotely connect to the Event Viewer or the Registry I get an 
Access Denied.  But I was told this had nothing to do with this issue and to 
post here.

Thanks in advance for the help.

J

3.That darn HTML Help issue in Windows 2000 update

4.HELP HELP windows 95 logon to windows 2000 

>-----Original Message-----
>we have a small network, a  few 2000 machines and few 
>98/95 machines who could all log onto the server domain 
>and access their shared files and printers.
>
>nortons internet security was installed on the server 
and 
>suddenly no one could log onto the domain.  Internet 
>security was removed and still no machine can log onto 
the 
>domain.  but the server can see and access them all.
>
>the server has its files shared!
>the ip address and subnets are fine
>the users are set up with pre windows 2000 logons for 
>those who need them
>
>however whenever a 95 or 98 machine tries to log onto 
the 
>domain it fails saying
>"no domain server was available to validate your 
password. 
>you may not be able to gain access to some network 
>resources"
>
>help any ideas email me
>
> XXXX@XXXXX.COM 
> XXXX@XXXXX.COM 
>
>.
>Try installing dsclient on the the offending machines. 
It's on the Windows 2000 CD

want to email me spell amieh as amyh in my email addy

5.Need help accessing windows xp files from windows 2000 

My computer came with windows xp and one day it wouldn't 
boot up. I went and bought windows 2000 and used a 
different hard drive in order to preserve my information 
on the hard drive with windows xp. When i try to access my 
folder it says that access is denied. can anyone help? I 
have alot of precious information that I don't want to 
loose, so please help. oh, and my email address is 
 XXXX@XXXXX.COM

6. In need of serious help with Windows 2000 Server and Windows XP Clients

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8. Help: Windows XP Image Resizer on Windows 2000

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