Network problem.

windows 64bit

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Network problem.

Postby Vampire13 » Wed, 10 Feb 2010 08:59:31 GMT

I just recently did the upgrade to W7 from VISTA Home Premium 64Bit for 
the second time. The first time, I had issues with Start up and with a 
very slow boot which I was unable to resolve. The result was a need to 
restore the machine to the original factory setup using the HP restore 
disks. Quite the pain since everything needed to be updated, Windows as 
well as HP.

This is an HP Pavilion KY811AA-ABA e9120y with 8 gigs ram and plenty of 
hd space. I redid the upgrade according to HP's Upgrade Adviser disks 
and things seemed to go much better than the first upgrade. BTW, the W7 
upgrade disks were provided free by HP so I did not attempt a clean 
install. That said, the only major problem I have is that my system will 
not remember the information needed to sign on to the Network and the 

I need to enter the password each time in order to go on line and even 
though the "remember" box is always checked, the information is not 
remembered. And, if there is extended idle time, I am disconnected 
without warning. I did not have this problem prior to the upgrade. I 
wonder if one of you might have some suggestions on how to fix this.

I did search Windows knowledge base without any success and some other 
sites that had related information but it all applied to earlier 
versions of Windows. I took a look at my system but files and registry 
fixes mentioned do not appear in W7. Sorry I don't remember the info, 
kind of like my network problem. Thanks in advance for any aid you can 

Re: Network problem.

Postby James Kosin » Wed, 10 Feb 2010 11:45:43 GMT

Try uninstalling and reinstalling the HP Connection Manager if 
installed.  HP recently revised it's bulletins and the Connection 
Manager and the HP QuickLaunch Buttons applications cause problems with 
the upgrade process.


Re: Network problem.

Postby Vampire13 » Wed, 10 Feb 2010 15:28:02 GMT

Thanks James, unfortunately I cannot find any evidence that the 
"Connection Manager" is present on my machine. I'll check their web site 
to see if there is any reference to the application for W7.


Re: Network problem.

Postby James Kosin » Wed, 10 Feb 2010 20:38:55 GMT


First, sorry about the confusion.  Thought you were talking about a laptop.
Did you remember to unplug the network when you upgraded?

NOTE:  If you are using the HP Upgrade Assistant DVD, after successfully 
upgrading to Windows 7, do not connect to the Internet. Unplug the LAN 
cable, do not set up your wireless LAN, and do not connect to the 
Internet using a modem. Connect to the Internet only after you have 
completed Phase 3: Post Install by running the HPUA icon on the desktop 
and have restarted your computer. This is necessary to prevent driver 
and software update conflicts that can arise between the HP Upgrade 
Assistant DVD, Windows Update and HP Update.

Re: Network problem.

Postby Vampire13 » Thu, 11 Feb 2010 03:50:15 GMT


I did follow the script in Part 3: Post Installation. The instructions 
only mention disconnecting the LAN (wired) cable if present. This 
machine is wireless and as far as I can tell did not access the Network 
during the wrap up. There was no task bar indication that the Network 
was active.


Re: Network problem.

Postby James Kosin » Thu, 11 Feb 2010 04:30:18 GMT


You may want to touch base with HP on this issue.  They may already know
about it; or check the HP forums.

Try this one:
 http://www.**--****.com/ #M2799


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