#5.1.0 smtp;550 5.1.0 Authentication required

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#5.1.0 smtp;550 5.1.0 Authentication required

Postby Sm9lbCBC » Sat, 03 Nov 2007 23:10:00 GMT

I'm a novice MCSE. On the side I'm supporting a small network (SBS - 3 
workstations - Exchange).  The small network was built nicely by a networking 
company who became too expensive for my client, who is a friend, who asked me 
to support it.

The first Thing (and only thing) I've done was changed the Administrator 
Password on the server.

Now I've had reports of this error when users try to reply to emails.

 The e-mail address could not be found. Perhaps the recipient moved to a 
different e-mail organization, or there was a mistake in the address. Check 
the address and try again.
  <mydomain.com #5.1.0 smtp;550 5.1.0 Authentication required



They can email successfully if they type out the email address, but it will 
not work when they simply hit reply and send.

Does anyone know what I can try to do to fix this?

Thanks

Joel B




Re: #5.1.0 smtp;550 5.1.0 Authentication required

Postby Russ (SBITS.Biz) » Mon, 05 Nov 2007 15:28:28 GMT

Do you have a PTR record for that domain?

If not Contact their ISP and have them create a PTR record of 
mail.domain.com for them

Russ

-- 

Russell Grover
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist.
Remote SBS2203 Support -  http://www.**--****.com/ 
SBS2003 Demo  -  http://www.**--****.com/ 
Server Monitoring  - Sign Up Free!
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RE: #5.1.0 smtp;550 5.1.0 Authentication required

Postby v-mzhuan » Tue, 06 Nov 2007 18:06:01 GMT

ello Joel,

Thank you for posting here and also thanks to Russ for input.

From your post, I understand that when users try to reply emails, error 550
5.1.0 is received.

If I have misunderstood your concern, please feel free to correct me.

This issue can be caused by several factors. Let's try following steps to
see if it helps:

Suggestion 1: Re-running CEICW on SBS server:
=============================
Let's re-run CEICW to reset the network configuration. Please refer to
following article to do this.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

Suggestion 2: Prepare a Clean Boot environment.
=================
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
(without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and then
click "Disable All" button. In this way, we can disable all the services
which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.

4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
7. Please check if the issue persists.

NOTE: We can check on Normal Startup in the General tab to roll back to
Normal Mode after we get this issue resolved.

If the issue persists, I would suggest you to check the following
information.

1. Does the issue happen for all the email domains or only for certain
email domain? If only for certain email domain, please let me know the
accurate problematic email domain name. You may send an email to
XXXX@XXXXX.COM to let me know.

2. Please save the NDR message as a msg file and send it to
XXXX@XXXXX.COM as an attachment.

3. Please let me know if your internal mail works fine.

4. How does the Exchange server work? Via smarthost or DNS?

5. Please send me an Exchange MPS report

a. Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE to download the file.
b. Run the MPSRPT_Exchange.EXE on the server box.
c. Wait for 10~15 minutes.
d. Open Windows explorer, navigate to %SYSTEMROOT%\MPSReports\Exchange\cab\
e. Send the .cab file directly to me XXXX@XXXXX.COM

6. Please enable SMTP log. When the issue occurs again, send me the log:

NOTE: Please let me know the recipient's email address and the sender's
email address.

a. Open Exchange System Manager. Navigate to
Servers\ServerName\Protocols\SMTP\Default SMTP virtual server. Right-click
it and choose 'Properties'.

b. In General tab, check 'Enable logging' option. Click 'Properties'
button, enable *ALL* logging options in 'Advanced' tab.

c. Click 'OK' to close the dialog box. Restart the SMTP virtual server.

d. Reproduce the problem (send e-mail through external account). Wait for
10~20 minutes.

e. Go back to the server. Open Windows Explorer and navigate to
%systemroot%\system32\logfiles\smtpsvc1\ Gather the log file and send it to
me.

If you have any questions or concerns related to this issue, please let me
know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Micros

RE: #5.1.0 smtp;550 5.1.0 Authentication required

Postby Sm9lbCBC » Thu, 08 Nov 2007 05:45:05 GMT

hanks for the suggestions. I did so many things, that I'm not sure what it
was that fixed it, but I performed the CEICW for the 20th time, and this time
removed the smarthose smptp.comcast.com in the SMTP connector, and I also
updated the secure communication certificate in the SMTP protocal properties.
I tried so many things for so many hours, I'm not sure what did it, but I
believe it was the certificate since I had tried all of the other things
previously to no avail. The above were the last three things I did and It is
now working. BE AWARE of changing the admin password, because that was all I
did to start this problem, and changing it back did not fix it! I want to
believe that the certificate is the key to this, but I really don't know
these things. I hope this helps someone someday.

"Manfred Zhuang [MSFT]" wrote:


RE: #5.1.0 smtp;550 5.1.0 Authentication required

Postby v-mzhuan » Fri, 09 Nov 2007 19:07:00 GMT

ello Joel,

Thank you for your reply.

After reviewing your post, I understand that after re-running CEICW, the
issue was resolved.

For this issue, the certificate seems to be the root cause.

If similar issue is encountered in the future, I suggest resetting all the
settings when running CEICW. Sometimes it can save much time and effort.

Thank you for sharing your experience.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: #5.1.0 smtp;550 5.1.0 Authentication required
| thread-index: Acggtek/rWqVJTdVQr+H71lp/2wqqQ==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?Sm9lbCBC?= < XXXX@XXXXX.COM >
| References: < XXXX@XXXXX.COM >
< XXXX@XXXXX.COM >
| Subject: RE: #5.1.0 smtp;550 5.1.0 Authentication required
| Date: Tue, 6 Nov 2007 12:45:05 -0800
| Lines: 192
| Message-ID: < XXXX@XXXXX.COM >
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:74134
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thanks for the suggestions. I did so many things, that I'm not sure what
it
| was that fixed it, but I performed the CEICW for the 20th time, and this
time
| removed the smarthose smptp.comcast.com in the SMTP connector, and I also
| updated the secure communication certificate in the SMTP protocal
properties.
| I tried so many things for so many hours, I'm not sure what did it, but
I
| believe it was the certificate since I had tried all of the other things
| previously to no avail. The above were the last three things I did and
It is
| now working. BE AWARE of changing the adm

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1.5.5.0 smtp;550 Authentication required

2.550 5.7.1 Authentication Required Error (Verizon DSL)

As noted earlier, this just came out of the blue. No settings were
changed that I know of. I can't send anything, but mail is received
just fine.
     Has anyone had this happen and do you know of a cure?
Mozilla Thunderbird has no problems sending.
     Help much appreciated.
          Frank

3.550 Authentication required

Just today when trying to send email I started receiving this message,
I contacted my IP, Peoplepc and they say that I need a code to correct
this?

Delivery has failed on the enclosed message for the following reasons
reported either by

the mail delivery system on the mail relay host or by the local TCP/IP
transport module:

550 Authentication required



Thanks,

Tena



4.SMTP communication problem smtp;550 - emails bouncing back

Recently my customer has had emails bouncing back with the error:
There was a SMTP communication problem with the recipient's email server. 
Please contact your system administrator.
<Customer.com #5.5.0 smtp;550-(Customer.com) [1.2.3.4] is currently not 
permitted to relay through>

I do not have a MX record pointing at the Exchange server on the SBS2003R2.
I do not have a smart host setup at this time.
We do have a static IP on the router for the outside and I do have access to 
our dns records at our host.
What would be the proper way to deal with this issue?
Should I do something with MX record and dns?  If so how?
or
Should I setup a smart host to relay from the ISP (Verizon)?

Below is information about our system and information from some of the 
bounced emails.   Names and IP's were changed to protect the innocent.
Any help or advice would be appreciated.

Randy
Bewildered IT-Guy for the Customer



Customer's outside IP = 1.2.3.4 (changed for this post)
Customer;s server name = Server
Customer's SBS domain name = TheCustomer.local
Customer's Outside FQDN = Customer.com
-----------------------------------
Your message

  To:      John Doe
  Subject: Customer Irrigation
  Sent:    Wed, 12 Mar 2008 14:46:38 -0400

did not reach the following recipient(s):

 XXXX@XXXXX.COM  on Wed, 2 Apr 2008 08:38:12 -0400
    There was a SMTP communication problem with the recipient's email 
server.  Please contact your system administrator.
    <Customer.com #5.5.0
smtp;550-static-1-2-3-4.phil.east.verizon.net (Customer.com) [1.2.3.4]>

[details.txt]
Reporting-MTA: dns; server.TheCustomer.local

Final-Recipient: RFC822;  XXXX@XXXXX.COM 
Action: failed
Status: 5.5.0
X-Supplementary-Info: <Customer.com #5.5.0 
smtp;550-static-1-2-3-4.phil.east.verizon.net (Customer.com) [1.2.3.4]>
X-Display-Name:  XXXX@XXXXX.COM 
-------------------------------------

Your message

  To:       XXXX@XXXXX.COM ;  XXXX@XXXXX.COM ; Colon, Julio E [CK]
  Subject: Dissatisfied Customer
  Sent:    Mon, 31 Mar 2008 13:05:41 -0400

did not reach the following recipient(s):

 XXXX@XXXXX.COM  on Wed, 2 Apr 2008 08:38:51 -0400
    There was a SMTP communication problem with the recipient's email 
server.  Please contact your system administrator.
    <Customer.com #5.5.0
smtp;550-static-1-2-3-4.phil.east.verizon.net (Customer.com) [1.2.3.4]> 
 XXXX@XXXXX.COM  on Wed, 2 Apr 2008 08:38:51 -0400
    There was a SMTP communication problem with the recipient's email 
server.  Please contact your system administrator.
    <Customer.com #5.5.0
smtp;550-static-1-2-3-4.phil.east.verizon.net (Customer.com) [1.2.3.4]> 
 XXXX@XXXXX.COM  on Wed, 2 Apr 2008 08:38:51 -0400
    There was a SMTP communication problem with the recipient's email 
server.  Please contact your system administrator.
    <Customer.com #5.5.0
smtp;550-static-1-2-3-4.phil.east.verizon.net (Customer.com) [1.2.3.4]>

[details.txt]
Reporting-MTA: dns; server.TheCustomer.local

Final-Recipient: RFC822;  XXXX@XXXXX.COM 
Action: failed
Status: 5.5.0
X-Supplementary-Info: <Customer.com #5.5.0 
smtp;550-static-1-2-3-4.phil.east.verizon.net (Customer.com) [1.2.3.4]>
X-Display-Name:  XXXX@XXXXX.COM 

Final-Recipient: RFC822;  XXXX@XXXXX.COM 
Action: failed
Status: 5.5.0
X-Supplementary-Info: <Customer.com #5.5.0 
smtp;550-static-1-2-3-4.phil.east.verizon.net (Customer.com) [1.2.3.4]>
X-Display-Name:  XXXX@XXXXX.COM 

Final-Recipient: RFC822;  XXXX@XXXXX.COM 
Action: failed
Status: 5.5.0
X-Supplementary-Info: <Customer.com #5.5.0 
smtp;550-static-1-2-3-4.phil.east.verizon.net (Customer.com) [1.2.3.4]>
X-Display-Name:  XXXX@XXXXX.COM 
-----------------------------------------

Your message did not reach some or all of the intended recipients.
      Subject:  Customer
      Sent:     3/30/2008 1:57 PM
The following recipient(s) cannot be reached:
      ' XXXX@XXXXX.COM ' on 3/30/2008 1:57 PM
            There was a SMTP communication problem with the recipient's 
email server.  Please contact your system administrator.
            <Customer.com #5.5.0 smtp;550-(Customer.com) [1.2.3.4] is 
currently not permitted to relay through>


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