HP Network Printer goes "offline"

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  • 1. hp officejet 7310 all in one & vista
    How can I get the drivers for vista & how can I get software that will work for printer & Vista? -- Judith
  • 2. Print Spooler Service
    I cannot for the life of me get this thing figured out. Everytime I try to install the driver for my Lexmark X4270 printer, it won't work because the print spooler is not started. When I try to start the print spooler service, it won't let me, I get an Error 1068 message. The weird thing is, is that the scanner works perfectly fine with another program that I have for document editing, so I know the computer is recoginizing that interface...whenever I call Microsoft, I get put on hold for at least an hour, any suggestions?? -Kevin XXXX@XXXXX.COM

HP Network Printer goes "offline"

Postby kdcarver » Tue, 26 Aug 2008 08:00:48 GMT

I have an HP OJ 7310.  Been a nuisance since the first day I owned it,
but actually prints and copies fine... when it is working.

Mine is networked -- hardwired RJ45 to the router.  I got a new Vista
Ultimate laptop a few months ago.  First problem was the "head to toe"
issue that is fixed on another thread in this forum.  I still get the
the "HP CUE" failure dialog box, but that's a minor issue compared to
the following:

On the laptop, the printer periodically goes "offline", and the only
way to get it to go back online is to either reboot the printer or
logoff, logon to the laptop.  

Can't seem to find what is causing this, but it seems to occur after
the laptop has been in screensaver mode (but not always).  

My desktop never loses the printer like the laptop does.

Can someone provide a solution or some troubleshooting advice?


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Re: HP Network Printer goes "offline"

Postby Alan Morris [MSFT] » Wed, 27 Aug 2008 01:54:21 GMT

Disable SNMP on the ports configuration.  It sounds like the SNMP traffic is 
getting lost.

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Windows Printing Team
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Re: HP Network Printer goes "offline"

Postby kdcarver » Tue, 02 Sep 2008 06:35:17 GMT

Alan,

Thanks for the reply, but SNMP is -not- enabled.  Something else is
causing the issue.

Kirk


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Re: HP Network Printer goes "offline"

Postby kdcarver » Wed, 03 Sep 2008 11:53:17 GMT

Admin is able to print a test page with the printer, but normal users
cannot.

Any help would be appreciated.


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Re: HP Network Printer goes "offline"

Postby Alan Morris [MSFT] » Thu, 04 Sep 2008 04:05:34 GMT

is there any system events when the user attempts to print?


HP is typically good about writing their driver such that they do not 
attempt to write data to location to which the user does not have access.

Check under \windows\spool\printers for shd and spl files when the user is 
printing.

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Re: HP Network Printer goes "offline"

Postby kdcarver » Thu, 04 Sep 2008 11:54:02 GMT

Alan,
Thanks for the reply.

While "Online", when I try to print to the printer, and I have the
printer's job window open, you can briefly see the test print appear,
then disappear from the screen.  However, the printer never delivers the
print.

When the printer appears "Offline", when I try to print, the job
appears in the printer job list, and stays there, not printing.

I tried to access the Windows/System32/Spool/Printers directory, I have
to supply the administrator account credentials to see the contents.  I
can see an SHD and SPL file in this directory, apparently these are the
files which correspond to the print job which is stuck in the printer's
queue?

Kirk


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